Leave Management Specialist

  • location: Atlanta, GA
  • type: Contract
  • salary: $20 - $23 per hour
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job description

Leave Management Specialist

job summary:
The Leave Management Specialist is responsible for administering the leave and absence programs for all our client's employees from leave initiation through closure, including all appropriate communications and transactional updates related to the employee's HR record. This role will be responsible for providing consistent, quality care in a high-volume service center environment.

location: Atlanta, Georgia
job type: Contract
salary: $20 - 23 per hour
work hours: 8 to 5
education: Bachelor's degree
experience: 3 Years
Provide information regarding Leave of Absence policies, guidelines and legislation

Receive and process all Leave requests

Assess, adjudicate, track and monitor all Leave claims

Complete and ensure accurate documentation for all Leave activities

Work with Payroll and Benefits to ensure employees on applicable Leaves are paid accurately and are appropriate enrolled in benefits (as applicable)

Authorize return to work using physician documentation, departmental ability to comply with restrictions, and knowledge of the physical requirements of the existing job or alternate job

Assist employees in getting back to work and receiving appropriate benefits according to Company policies and legal requirements

Log all interactions in the case management system and/or leave management system

Abide by documented standardized best-practice processes when handling inquiries, transactions and requests

Ensure quality employee experience by using a professional and service-focused approach when handling all inquiries, transactions and requests

Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information

Display dependability by being punctual and achieving an appropriate level of attendance

Attend and participate in on-going training to support the ever changing environment

Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledge base

3-5 years' experience in leave management and/or employee benefits

3-5 years' prior relevant experience in a call center or service center environment

Superior Customer Service skills

Excellent oral and written communication skills

Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)

Attentive listening skills that enable asking of probing questions to aid them in problem solving and issue escalation

Experience with HR administration and general exposure / knowledge of various HR functions (e.g., policy, compensation, employee relations, benefits, performance management, etc.)

Detail oriented and able to multi-task

Proficient computer skills (Microsoft Word, Microsoft Excel)

Dependable and willingness to learn

Team player with a positive attitude

Apply for the position & Send your most up to date resume to Amanda.Bowen@randstadusa.com who will reach out to you if you fit this opportunity.

skills: Benefits
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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