Bilingual Customer Service Representative

  • location: Cypress, CA
  • type: Contract
  • salary: $16 per hour
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job description

Bilingual Customer Service Representative

job summary:
Description:

JOB SUMMARY

  • Responds to member and provider inquiries (phone. written or walk in) regarding all aspects of Client business including claims in a professional, timely, accurate and caring manner while consistently meeting all guidelines.
Key Duties and Responsibilities

  • Responds to member, provider and other inquiries via telephone.
  • Correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.
  • Demonstrates appropriate customer-care skills such as empathy, active listening,courtesy, politeness, helpfulness and other skills as identified
  • Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures.
  • Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures and in accordance with all applicable guidelines and requirements.
  • Makes decisions that are consistent with the concept of a win-win-win for members,associates and Client.
  • Demonstrates based behaviors such as initiative, accountability and value.
  • Performs skills necessary to create a high-quality customer experience as reflected through acceptable C-Sat scores,quality monitors and member feedback.
  • Performs other duties as assigned.
MINIMUM QUALIFICATIONS

Education ---- A High School or GED Required---or equivalent work experience Required

Work Experience

  • Must be bilingual (Spanish)
  • 6 months of experience in relevant work
  • Other Previous experience in a call center or customer service environment
  • Demonstrated written communication skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to multi-task Ability to multi-task good organizational and time management skills
  • Demonstrated organizational skills Intermediate
  • Demonstrated time management and priority setting skills
  • Ability to effectively present information and respond to questions from peers and management
  • Ability to create review and interpret treatment plans
  • Other Ability to act on feedback provided by showing ownership of his or her own development
  • Other Ability to read. analyze and interpret verbal and written instructions
  • -Other Seeks to build trust. respect and credibility with all partners through full honest consistent and coordinated communication
  • Other Ability to define problems. collect data establish facts and draw valid conclusions
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
 
location: Cypress, California
job type: Contract
work hours: 8 to 5
education: High School
experience: 0 Years
 
responsibilities:
Description:

JOB SUMMARY

  • Responds to member and provider inquiries (phone. written or walk in) regarding all aspects of Client business including claims in a professional, timely, accurate and caring manner while consistently meeting all guidelines.
Key Duties and Responsibilities

  • Responds to member, provider and other inquiries via telephone.
  • Correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.
  • Demonstrates appropriate customer-care skills such as empathy, active listening,courtesy, politeness, helpfulness and other skills as identified
  • Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures.
  • Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures and in accordance with all applicable guidelines and requirements.
  • Makes decisions that are consistent with the concept of a win-win-win for members,associates and Client.
  • Demonstrates based behaviors such as initiative, accountability and value.
  • Performs skills necessary to create a high-quality customer experience as reflected through acceptable C-Sat scores,quality monitors and member feedback.
  • Performs other duties as assigned.
MINIMUM QUALIFICATIONS

Education ---- A High School or GED Required---or equivalent work experience Required

Work Experience

  • Must be bilingual (Spanish)
  • 6 months of experience in relevant work
  • Other Previous experience in a call center or customer service environment
  • Demonstrated written communication skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to multi-task Ability to multi-task good organizational and time management skills
  • Demonstrated organizational skills Intermediate
  • Demonstrated time management and priority setting skills
  • Ability to effectively present information and respond to questions from peers and management
  • Ability to create review and interpret treatment plans
  • Other Ability to act on feedback provided by showing ownership of his or her own development
  • Other Ability to read. analyze and interpret verbal and written instructions
  • -Other Seeks to build trust. respect and credibility with all partners through full honest consistent and coordinated communication
  • Other Ability to define problems. collect data establish facts and draw valid conclusions
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
 
qualifications:
Description:

JOB SUMMARY

  • Responds to member and provider inquiries (phone. written or walk in) regarding all aspects of Client business including claims in a professional, timely, accurate and caring manner while consistently meeting all guidelines.
Key Duties and Responsibilities

  • Responds to member, provider and other inquiries via telephone.
  • Correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.
  • Demonstrates appropriate customer-care skills such as empathy, active listening,courtesy, politeness, helpfulness and other skills as identified
  • Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures.
  • Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures and in accordance with all applicable guidelines and requirements.
  • Makes decisions that are consistent with the concept of a win-win-win for members,associates and Client.
  • Demonstrates based behaviors such as initiative, accountability and value.
  • Performs skills necessary to create a high-quality customer experience as reflected through acceptable C-Sat scores,quality monitors and member feedback.
  • Performs other duties as assigned.
MINIMUM QUALIFICATIONS

Education ---- A High School or GED Required---or equivalent work experience Required

Work Experience

  • Must be bilingual (Spanish)
  • 6 months of experience in relevant work
  • Other Previous experience in a call center or customer service environment
  • Demonstrated written communication skills
  • Demonstrated interpersonal/verbal communication skills
  • Ability to multi-task Ability to multi-task good organizational and time management skills
  • Demonstrated organizational skills Intermediate
  • Demonstrated time management and priority setting skills
  • Ability to effectively present information and respond to questions from peers and management
  • Ability to create review and interpret treatment plans
  • Other Ability to act on feedback provided by showing ownership of his or her own development
  • Other Ability to read. analyze and interpret verbal and written instructions
  • -Other Seeks to build trust. respect and credibility with all partners through full honest consistent and coordinated communication
  • Other Ability to define problems. collect data establish facts and draw valid conclusions
  • Microsoft Outlook
  • Microsoft Word
  • Microsoft Excel
 
skills: Other:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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