Customer Service Representative

  • location: Nyack, NY
  • type: Permanent
  • salary: $55,000 - $60,000 per year
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job description

Customer Service Representative

job summary:

The Customer Service Representative will act as a liaison between the customers and sales representatives and the internal organization. The Customer Service Representative will be expected to anticipate customer's needs, be persistent in ensuring customer satisfaction and, maintain a patient and helpful attitude and have the ability to set priorities.

location: Nyack, New York
job type: Permanent
salary: $55,000 - 60,000 per year
work hours: 9 to 5
education: High School
experience: 3 Years

  • Process orders in SAP received via phone, e-mail or fax.
  • Verify pricing and special requirements prior to allocating orders.
  • Process Customer Corrective Actions when necessary.

  • Forward technical problems to appropriate person.
  • Keep customers and sales representative informed of any type of service delays. Always keep your sales person current on territory issues.
  • Handle clerical type responsibilities such as maintaining files in a timely manner.
  • Process and obtain approval for special requirements.
  • Ensure all transactions are monitored to completion.
  • Participate in monthly customer service meeting.
  • Process consignment usage billing monthly ensuring accuracy. Balance customer inventory to SAP.
  • Additional assignments as deemed necessary

  • Minimum of a high school education, college degree preferred.
  • Minimum 3-years' experience related to customer service functions.
  • Ability to work across Japanese-American cultural lines.
  • Excellent interpersonal skills are necessary.
  • Excellent telephone manners are required.
  • Attention to detail.
  • Ability to work in a team environment.
  • A good understanding of Excel, G-One and Infor/CRM a plus.
Please send resume with salary requirements

skills: Customer Service
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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