Help Desk Technician

  • location: Cockeysville, MD
  • type: Permanent
  • salary: $45,000 - $55,000 per year
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job description

Help Desk Technician

job summary:
Built on 30 years of expertise, Randstad Professionals provides specialized recruiting services to a diverse portfolio of clients ranging from Fortune 500 companies to small and mid-sized businesses spanning multiple industries.

This is a full-time employment career opportunity with a company in the Baltimore County, Maryland area.

Please note that the shifts for this role are as follows:

12am - 10am Thursday & Friday AND 12am - 12pm Saturday & Sunday

 
location: Cockeysville, Maryland
job type: Permanent
salary: $45,000 - 55,000 per year
work hours: see description
education: High School
experience: 5 Years
 
responsibilities:
In this role, the Help Desk Technician will be responsible for:

  • Managing and updating service requests via ServiceNow.
  • Installation, configuration, and support of applications/software including Office 365, web browsers, Citrix, Oracle, and Symantec Antivirus
  • Active Directory account management
  • Promptly reviewing and managing processes for account termination
  • Imaging, configuring, and deploying PCs/Mac computers
  • Computer moves
  • Providing timely phone supports for incoming tickets
 
qualifications:
Education:

  • High school diploma or GED
Experience:

  • At least 5 years of experience in a fast-paced technology environment
  • Prior experience working overnight shifts is preferred
Candidates should understand and have a proven track record with the following:

  • Active Directory Users, Computers
  • User support both over the phone and in-person
  • Ticketing systems (ServiceNow)
  • Maintaining and upgrading computers (SCCM)
  • Installing applications and software
  • Removing malware and viruses
  • Windows Workstation (OS7 and OS 10)
  • Experience with Apple/Mac is preferred
Click to apply now, or for more information regarding this role, contact Kiley Waltz at kiley.waltz@randstadusa.com.

At this time, our client is only able to consider candidates that are legally authorized to work in the U.S. without sponsorship

 
skills: Macintosh, Windows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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