Help Desk Technician

  • location: Cockeysville, MD
  • type: Permanent
  • salary: $45,000 - $55,000 per year
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job description

Help Desk Technician

job summary:
Built on 30 years of expertise, Randstad Professionals provides specialized recruiting services to a diverse portfolio of clients ranging from Fortune 500 companies to small and mid-sized businesses spanning multiple industries.

This is a full-time employment career opportunity with a company in the Baltimore County, Maryland area.

Please note that the shifts for this role are as follows:

12am - 10am Thursday & Friday AND 12am - 12pm Saturday & Sunday

location: Cockeysville, Maryland
job type: Permanent
salary: $45,000 - 55,000 per year
work hours: see description
education: High School
experience: 5 Years
In this role, the Help Desk Technician will be responsible for:

  • Managing and updating service requests via ServiceNow.
  • Installation, configuration, and support of applications/software including Office 365, web browsers, Citrix, Oracle, and Symantec Antivirus
  • Active Directory account management
  • Promptly reviewing and managing processes for account termination
  • Imaging, configuring, and deploying PCs/Mac computers
  • Computer moves
  • Providing timely phone supports for incoming tickets

  • High school diploma or GED

  • At least 5 years of experience in a fast-paced technology environment
  • Prior experience working overnight shifts is preferred
Candidates should understand and have a proven track record with the following:

  • Active Directory Users, Computers
  • User support both over the phone and in-person
  • Ticketing systems (ServiceNow)
  • Maintaining and upgrading computers (SCCM)
  • Installing applications and software
  • Removing malware and viruses
  • Windows Workstation (OS7 and OS 10)
  • Experience with Apple/Mac is preferred
Click to apply now, or for more information regarding this role, contact Kiley Waltz at

At this time, our client is only able to consider candidates that are legally authorized to work in the U.S. without sponsorship

skills: Macintosh, Windows
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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