Product Support Engineer

  • location: Cockeysville, MD
  • type: Permanent
  • salary: $65,000 - $90,000 per year
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job description

Product Support Engineer

job summary:
Built on 30 years of expertise, Randstad Professionals provides specialized recruiting services to a diverse portfolio of clients ranging from Fortune 500 companies to small and mid-sized businesses spanning multiple industries.

This is a full-time employment career opportunity with a company in the Cockeysville, Maryland area.

location: Cockeysville, Maryland
job type: Permanent
salary: $65,000 - 90,000 per year
work hours: 9 to 5
education: Unknown
experience: 3 Years
In this role, the Product Support Engineer will be responsible for:

  • Assisting customers with software difficulties in the Microsoft Azure cloud
  • Researching, answering, and documenting support cases, including providing support via phone, web, and live chat
  • Conducting root cause analysis and triaging issues
  • Pinpointing and testing product bugs
  • Identifying software defects, configuration settings, and issues pertaining to stability and performance
  • Documenting solutions regarding key issues to provide online support resources to customers
  • Collaborating with quality assurance and product development teams
Education and experience:

  • Degree or diploma in Computer Science, Computer Engineering, or Systems Engineering
  • At least 3 years of experience in a customer-facing, technical support role
Candidates should understand and have a proven track record with the following:

  • Java/J2EE development (XML, Servlets, JSP, etc.)
  • Java application servers (OracleWeblogic, Tomcat, JBOSS, IBM WebSphere, etc.)
  • Databases (Microsoft SQL Server, Oracle, MySQL)
  • Troubleshooting corporate systems (web servers, operating systems, database servers, Java applications)
Experience with the following is preferred:

  • Software engineering
  • DevOps
  • Microsoft Azure
  • Cloud Foundry
  • Performance and load testing
  • Cloud services
Click to apply now, or for more information regarding this role, contact Ben Church at

At this time, our client is only able to consider candidates that are legally authorized to work in the U.S. without sponsorship.

skills: SQL Server
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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