Product Support Engineer

  • location: Cockeysville, MD
  • type: Permanent
  • salary: $65,000 - $90,000 per year
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job description

Product Support Engineer

job summary:
Built on 30 years of expertise, Randstad Professionals provides specialized recruiting services to a diverse portfolio of clients ranging from Fortune 500 companies to small and mid-sized businesses spanning multiple industries.

This is a full-time employment career opportunity with a company in the Cockeysville, Maryland area.

 
location: Cockeysville, Maryland
job type: Permanent
salary: $65,000 - 90,000 per year
work hours: 9 to 5
education: Unknown
experience: 3 Years
 
responsibilities:
In this role, the Product Support Engineer will be responsible for:

  • Assisting customers with software difficulties in the Microsoft Azure cloud
  • Researching, answering, and documenting support cases, including providing support via phone, web, and live chat
  • Conducting root cause analysis and triaging issues
  • Pinpointing and testing product bugs
  • Identifying software defects, configuration settings, and issues pertaining to stability and performance
  • Documenting solutions regarding key issues to provide online support resources to customers
  • Collaborating with quality assurance and product development teams
 
qualifications:
Education and experience:

  • Degree or diploma in Computer Science, Computer Engineering, or Systems Engineering
  • At least 3 years of experience in a customer-facing, technical support role
Candidates should understand and have a proven track record with the following:

  • Java/J2EE development (XML, Servlets, JSP, etc.)
  • Java application servers (OracleWeblogic, Tomcat, JBOSS, IBM WebSphere, etc.)
  • Databases (Microsoft SQL Server, Oracle, MySQL)
  • Troubleshooting corporate systems (web servers, operating systems, database servers, Java applications)
Experience with the following is preferred:

  • Software engineering
  • DevOps
  • Microsoft Azure
  • Cloud Foundry
  • Performance and load testing
  • Cloud services
Click to apply now, or for more information regarding this role, contact Ben Church at ben.church@randstadusa.com.

At this time, our client is only able to consider candidates that are legally authorized to work in the U.S. without sponsorship.

 
skills: SQL Server
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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