Marketing Writer II

  • location: Mountain View, CA
  • type: Contract
  • salary: $53.33 per hour
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job description

Marketing Writer II

job summary:
Position Description

xWS Communications Program Manager:

company's Extended Workforce Solutions (xWS) team is looking for an experienced communications manager to support the development of a new in-house comms team and provide ongoing content writing, editing and management support across xWS and company channels (Help Centers, email, tickets).

The role of the xWS Communication Manager involves partnership and collaboration within xWS Operations, and also with teams outside of xWS and across company. It covers communications throughout the Extended Workforce lifecycle from major change mass communications to special communications campaigns to ad hoc and one-off comms that arise day-to-day from the team.

This role includes content strategy, creation, and editing to encourage contact avoidance, to address pain points for users/clients, to improve the experience people have with xWS Ops and the extended workforce, and to make sure people are getting the info they need where and when they need it. There is a lot of collaboration with teams in the temp, vendor and independent contractor spaces for how-to guides, training decks, surveys, user help centers.

Daily Responsibilities:

Communications Strategy & Management:

Managing the day-to-day comms for xWS Operations in collaboration with the team

Creating communications templates and processes, creating a consistent xWS Ops voice

Running analytics on comms campaigns

Cleaning data for send lists

Content Creation, Management & Strategy:

Creating (in collaboration), updating and editing team and manager training materials

Creating, drafting, editing, and sending the xWS Ops Report quarterly

Writing, editing and maintaining Ops Extended Workforce Help Center Sites

Collaborating on, writing and editing new materials for Ops

Pulling analytics and optimizing for the Help Center and communications touchpoints (Ops Newsletter)

Special Projects (Project Management):

Project planning and management

Research (focus groups, surveys, best practices) and writing

Stakeholder engagement and management

Creating presentations

Creating, developing, executing new projects that contribute to the overall goals of xWS Ops from a communications and knowledge management perspective

Skill/Experience/Education

Mandatory

BA/BS degree (Manager is open to area of study - Communications degree preferred). 5-7 years of experience in writing and communications in corporate setting. Effective written and verbal communication skills, with the ability to write in the company voice and with tact and diplomacy. Strong partnership and stakeholder management experience with an ability to influence without authority and across multiple teams. Creative problem-solver, with the ability to think, plan, and execute on multiple projects autonomously and in an organized fashion, balancing the long-term and urgent needs of the team. Demonstrated ability to work calmly and collaboratively in fast-paced and ambiguous environments, maintaining good judgment and the ability to escalate appropriately.

Desired

Customer service experience

Project or change management experience

Knowledge of company google docs/company Sheets to create pivot tables or other data tables

Proven experience using Salesforce Marketing Cloud

Languages: HTML

 
location: Mountain View, California
job type: Contract
work hours: 8 to 5
education: Bachelor's degree
experience: 2 Years
 
responsibilities:
Daily Responsibilities:

Communications Strategy & Management:

Managing the day-to-day comms for xWS Operations in collaboration with the team

Creating communications templates and processes, creating a consistent xWS Ops voice

Running analytics on comms campaigns

Cleaning data for send lists

Content Creation, Management & Strategy:

Creating (in collaboration), updating and editing team and manager training materials

Creating, drafting, editing, and sending the xWS Ops Report quarterly

Writing, editing and maintaining Ops Extended Workforce Help Center Sites

Collaborating on, writing and editing new materials for Ops

Pulling analytics and optimizing for the Help Center and communications touchpoints (Ops Newsletter)

Special Projects (Project Management):

Project planning and management

Research (focus groups, surveys, best practices) and writing

Stakeholder engagement and management

Creating presentations

Creating, developing, executing new projects that contribute to the overall goals of xWS Ops from a communications and knowledge management perspective

 
qualifications:
Skill/Experience/Education

Mandatory

BA/BS degree (Manager is open to area of study - Communications degree preferred). 5-7 years of experience in writing and communications in corporate setting. Effective written and verbal communication skills, with the ability to write in the company voice and with tact and diplomacy. Strong partnership and stakeholder management experience with an ability to influence without authority and across multiple teams. Creative problem-solver, with the ability to think, plan, and execute on multiple projects autonomously and in an organized fashion, balancing the long-term and urgent needs of the team. Demonstrated ability to work calmly and collaboratively in fast-paced and ambiguous environments, maintaining good judgment and the ability to escalate appropriately.

Desired

Customer service experience

Project or change management experience

Knowledge of company google docs/company Sheets to create pivot tables or other data tables

Proven experience using Salesforce Marketing Cloud

Languages: HTML

 
skills: Marketing
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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