Peer Coach

  • location: Tampa, FL
  • type: Contract
  • salary: $16.89 per hour
easy apply

job description

Peer Coach

job summary:
JOB SUMMARY

The Peer Coach operates as part of a cross-functional call center team which connects individuals to social service organizations. Coaches perform a variety of roles such as: handling inbound/outbound phone calls, research and populate meaningful data into the team database, and performing organization audits to ensure the database is up to date.

ESSENTIAL FUNCTIONS

Note: The following is not intended to be an exhaustive list of all duties required of this position

Key Duties and Responsibilities


  • Receives inbound phone calls from individuals seeking social service referrals.
  • Performs outbound calls to ensure quality of referrals provided.
  • Conducts structured interviews to narrow down the team database so appropriate referrals are provided to callers.
  • Regularly audits current database entries to ensure organization information is up to date.
  • Researches Internet for community organizations and events to expand database entries.
  • Identifies and communicates resource gaps in the database.
  • Schedules transportation to doctor's appointments for select company members.
  • Performs concierge services such as updating addresses, searching for covered providers, requesting ID cards, setting appointment, and quotes co-pay amounts for a select population of company members.
  • Maintains a positive, empathetic, and professional attitude towards callers.
  • Responds promptly to caller inquiries.
  • Keeps record of caller interactions and accurately completes data entry into designated systems.
  • Performs other duties as assigned
  • Communicates and coordinates efforts with team as necessary
  • Maintains strict confidentiality of member information according to HIPAA and company policies.
Additional Position Responsibilities - Optional

MINIMUM QUALIFICATIONS


Education-State the minimum required for the job-Education Level-Education Details-Required/Preferred

A High School or GED-Required

Work Experience

State the minimum required for the job-Experience Level--experience Details-Required/Preferred

6 months of experience in-Customer service, call center environment, social services organization-Preferred

Call Center experience preferred

Licenses and Certifications-List professional licenses and certifications associated with this job-Licenses/Certifications-Other Licenses/Certifications-Required/Preferred

Skills-State the minimum required for the job-Skill Sets-Other Skills-Proficiency

  • Ability to work in a fast paced environment with changing priorities-Intermediate
  • Demonstrated time management and priority setting skills-Intermediate
  • Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions-Intermediate
  • Demonstrated interpersonal/verbal communication skills-Intermediate
  • Ability to multi-task-Intermediate
  • Demonstrated customer service skills-Intermediate
Other

  • Demonstrated ability to show empathy, understanding, and positivity as appropriate in a variety of situations-Intermediate
  • Ability to control tone and effectively communicate over the phone-Intermediate
  • Demonstrated ability to take ownership of assigned priorities-Intermediate
Technology-List technical skills associated with the job-Technology-Other Technology-Proficiency-Required/Preferred

  • Microsoft Outlook-Beginner
  • Preferred-Microsoft Excel-Beginner
  • Preferred-Microsoft Word-Beginner
Languages-List all that apply-Languages-Other Languages-Required/Preferred

 
location: Tampa, Florida
job type: Contract
work hours: 8 to 5
education: High School
experience: 2 Years
 
responsibilities:
  • Receives inbound phone calls from individuals seeking social service referrals.
  • Performs outbound calls to ensure quality of referrals provided.
  • Conducts structured interviews to narrow down the team database so appropriate referrals are provided to callers.
  • Regularly audits current database entries to ensure organization information is up to date.
  • Researches Internet for community organizations and events to expand database entries.
  • Identifies and communicates resource gaps in the database.
  • Schedules transportation to doctor's appointments for select company members.
  • Performs concierge services such as updating addresses, searching for covered providers, requesting ID cards, setting appointment, and quotes co-pay amounts for a select population of company members.
  • Maintains a positive, empathetic, and professional attitude towards callers.
  • Responds promptly to caller inquiries.
  • Keeps record of caller interactions and accurately completes data entry into designated systems.
  • Performs other duties as assigned
  • Communicates and coordinates efforts with team as necessary
  • Maintains strict confidentiality of member information according to HIPAA and company policies.
 
qualifications:
Additional Position Responsibilities - Optional

MINIMUM QUALIFICATIONS


Education-State the minimum required for the job-Education Level-Education Details-Required/Preferred

A High School or GED-Required

Work Experience

State the minimum required for the job-Experience Level--experience Details-Required/Preferred

6 months of experience in-Customer service, call center environment, social services organization-Preferred

Call Center experience preferred?

Licenses and Certifications-List professional licenses and certifications associated with this job-Licenses/Certifications-Other Licenses/Certifications-Required/Preferred

Skills-State the minimum required for the job-Skill Sets-Other Skills-Proficiency

  • Ability to work in a fast paced environment with changing priorities-Intermediate
  • Demonstrated time management and priority setting skills-Intermediate
  • Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions-Intermediate
  • Demonstrated interpersonal/verbal communication skills-Intermediate
  • Ability to multi-task-Intermediate
  • Demonstrated customer service skills-Intermediate
Other

  • Demonstrated ability to show empathy, understanding, and positivity as appropriate in a variety of situations-Intermediate
  • Ability to control tone and effectively communicate over the phone-Intermediate
  • Demonstrated ability to take ownership of assigned priorities-Intermediate
Technology-List technical skills associated with the job-Technology-Other Technology-Proficiency-Required/Preferred

  • Microsoft Outlook-Beginner
  • Preferred-Microsoft Excel-Beginner
  • Preferred-Microsoft Word-Beginner
 
skills: Call Center
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs


    COBOL Developer

  • location: Saint Petersburg, FL
  • job type: Contract
  • date posted: 9/30/2019