CRM Manager

  • location: Annapolis, MD
  • type: Permanent
  • salary: $85,000 - $100,000 per year
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job description

CRM Manager

job summary:
Built on 30 years of expertise, Randstad Professionals provides specialized recruiting services to a diverse portfolio of clients ranging from Fortune 500 companies to small and mid-sized businesses spanning multiple industries.

This is a full-time employment career opportunity with a company in the Anne Arundel County, Maryland area.

 
location: Annapolis, Maryland
job type: Permanent
salary: $85,000 - 100,000 per year
work hours: 9 to 5
education: Unknown
experience: 3 Years
 
responsibilities:
In this role, the CRM Manager will be responsible for:

  • Supporting and training staff regarding data entry and basic management
  • Training staff members to ensure comprehension of the CRM
  • Assisting end users with daily use of CRM systems
  • Collaborating with end users to determine reporting requirements
  • Analyzing reporting and process solutions and determining which solution fits the needs of the end users
  • Implementing solutions and sharing final output with end users
  • Performing imports and exports of targeted data and queries
  • Reviewing and ensuring integrity and accuracy of CRM system data
  • Creating CRM reports for business development and similar initiatives, including sharing reports with auditors, vendors, etc.
  • Creating and maintaining internal reports as needed (Fiserv Cleartouch)
  • Troubleshooting CRM difficulties and implementing solutions
 
qualifications:
Experience:

  • At least 3-5 years of CRM experience, preferably Microsoft Dynamics or CRM EnAct
  • At least 2-3 years of experience with reporting tools (SSRS, Microsoft Access, Crystal Reports, Hyperion/Knowledge Share)
  • At least 2 years of relational database experience (Microsoft SQL, Access, Oracle)
Candidates should understand and have a proven track record with the following:

  • Microsoft Dynamics/ CRM EnAct
  • SQL scripting
  • Microsoft Excel, Access, and Word
  • Relational databases and their functions
  • Query and report generation
  • Communicating with external stakeholders and vendors
  • Contacting company staff members of all levels and technical abilities
  • Training experience with Microsoft applications
  • FiServ Cleartouch experience is preferred
Click to apply now, or for more information regarding this role, contact Luke Mills at lucas.mills@randstadusa.com.

At this time, our client is only able to consider candidates that are legally authorized to work in the U.S. without sponsorship.

 
skills: Access, SQL, Dynamics
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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    CRM Manager

  • location: Annapolis, MD
  • job type: Permanent
  • salary: $85,000 - $100,000 per year
  • date posted: 10/22/2019