Software Support Engineer

  • location: Baltimore, MD
  • type: Permanent
  • salary: $40,000 - $55,000 per year
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job description

Software Support Engineer

job summary:
Looking for your next opportunity in the midst of a public health crisis can be tough. Randstad can be a partner in figuring out your next move.

Do you have experience providing support for SQL and Java solutions? We are seeking a Sr. Software Engineer to join a company in the Baltimore, Maryland area. This is a full-time, direct-hire opportunity.

location: Baltimore, Maryland
job type: Permanent
salary: $40,000 - 55,000 per year
work hours: 9 to 5
education: Unknown
experience: 2 Years
In this role, the Software Support Engineer will be responsible for:

  • Providing support via phone, email, and other methods
  • Classifying reported issues appropriately and responding in accordance with service level agreements
  • Conducting root-case analysis to remediate software issues via resolution workplans or escalation as necessary
  • Reviewing application logs, account configurations, data queries, and Java stack traces
  • Escalating issues to DevOps teams as needed to ensure appropriate remediation is provided
  • Documenting interactions via the company's request tracking system
  • Communicating with internal and external stakeholders
  • Sharing timely status updates
  • Preparing knowledge documents and sharing via monthly trainings
  • Serving in an after-hours on-call rotation
Education and experience:

  • Bachelor's degree in Information Systems, Computer Science, or similar field OR equivalent work experience
Candidates should understand and have a proven track record with the following:

  • Development via web services, SQL, XML, and Java or similar object-oriented programming language
  • Translating product changes into potential issues prior to receiving customer reports
  • Relational databases
  • N-tiered architecture
Click to apply now, or for more information regarding this role, contact Joe Sharp at

At this time, our client is only able to consider candidates that are legally authorized to work in the U.S. without sponsorship.

skills: SQL
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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