Software Support Engineer

  • location: Baltimore, MD
  • type: Permanent
  • salary: $40,000 - $55,000 per year
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job description

Software Support Engineer

job summary:
Looking for your next opportunity in the midst of a public health crisis can be tough. Randstad can be a partner in figuring out your next move.

Do you have experience providing support for SQL and Java solutions? We are seeking a Sr. Software Engineer to join a company in the Baltimore, Maryland area. This is a full-time, direct-hire opportunity.

 
location: Baltimore, Maryland
job type: Permanent
salary: $40,000 - 55,000 per year
work hours: 9 to 5
education: Unknown
experience: 2 Years
 
responsibilities:
In this role, the Software Support Engineer will be responsible for:

  • Providing support via phone, email, and other methods
  • Classifying reported issues appropriately and responding in accordance with service level agreements
  • Conducting root-case analysis to remediate software issues via resolution workplans or escalation as necessary
  • Reviewing application logs, account configurations, data queries, and Java stack traces
  • Escalating issues to DevOps teams as needed to ensure appropriate remediation is provided
  • Documenting interactions via the company's request tracking system
  • Communicating with internal and external stakeholders
  • Sharing timely status updates
  • Preparing knowledge documents and sharing via monthly trainings
  • Serving in an after-hours on-call rotation
 
qualifications:
Education and experience:

  • Bachelor's degree in Information Systems, Computer Science, or similar field OR equivalent work experience
Candidates should understand and have a proven track record with the following:

  • Development via web services, SQL, XML, and Java or similar object-oriented programming language
  • Translating product changes into potential issues prior to receiving customer reports
  • Relational databases
  • N-tiered architecture
Click to apply now, or for more information regarding this role, contact Joe Sharp at Joseph.Sharp@RandstadUSA.com.

At this time, our client is only able to consider candidates that are legally authorized to work in the U.S. without sponsorship.

 
skills: SQL
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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