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- job summary: Job Description: The Service Desk Analyst is responsible for providing technical assistance / support for desktops, laptops, virtual desktops, network connectivity, business applications, Insurance applications, VOIP telephone systems and any other peripherals from customer phone calls, email, walk-ins, and customer service portal. Responsible for providing on-site support for all facets listed and are expected to diagnose, research and isoljob summary: Job Description: The Service Desk Analyst is responsible for providing technical assistance / support for desktops, laptops, virtual desktops, network connectivity, business applications, Insurance applications, VOIP telephone systems and any other peripherals from customer phone calls, email, walk-ins, and customer service portal. Responsible for providing on-site support for all facets listed and are expected to diagnose, research and isol
