Customer Service Representative

  • location: Pennington, NJ
  • type: Temp to Perm
  • salary: $11 - $16 per hour
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description

Job Description:
- Have a broad knowledge of the financial industry
- May be required to solve problems and investigate/resolve a wide variety of issues and requests include gathering additional information, setting expectations and working with other support organizations to fulfill the request
- Adheres to establish service level agreements
- May handle escalated issues by successfully navigating the organization to resolve customer requests and is accountable for the successful resolution of all customer requests
- After the required training curriculum is successfully completed and a passing grade on both of the practical and written assessments is achieved, the Associate will assume the Client Solutions position servicing inbound client contacts
- Account balances, holdings and activity
- Web Bill Payment
- Fund Transfers
- Statement reconciliation
- Visa activity/deferred debit and rewards program rules and benefits

Working hours: Varies

Key Responsibilities include:
- Handle incoming client calls utilizing professional telephone and problem solving skills
- Provide brokerage/banking account information, including but not limited account balances and deposit rates, checking and Visa activity
- Support online navigation and functionality including but not limited to linking of accounts and statements, creating user friendly IDs, resetting client passwords, and providing technical support with web-site and quicken downloads
- Explain content, format and activity on monthly and quarterly statement. Assist client with reconciliations of monthly activity and re-order duplicate statement copies.
- Consistently achieve minimal or beyond expectations for performance metrics and quality standards

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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