Customer Service Representative

  • location: Wayland, MA
  • type: Permanent
  • salary: $38,000 - $42,000 per year
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description

Customer Service Representative - Direct Hire - $38-42k/year - Schedule below
Hours: Monday-Thursday 11:30am-8:00pm, Friday 10:30am-7:30pm

Position Responsibilities:
Answer phone and respond to inquiries from customers and Specialists (travel agents)
Review, respond and management of emails/voicemails received into Customer Service
Assist with travel related issues, concerns and feedback from our customers
Monitor and respond to customers via Live Chat
Review and follow up with responses to customer feedback on Feefo
Complete courtesy calls to existing customers when necessary
Provide consistent, dependable and accurate follow through with responsibilities to successful completion
Gather appropriate level of information needed to make decisions
Escalate issues to upper management when appropriate
Complete continuing education provided internally on new procedures, learning opportunities and hotel product
Build professional relationships within organization (Resorts/Wholesalers/Sales representatives)
Open communication with team members, supervisors and managers
Maintain customer confidentiality on a daily basis
Support a team environment and assist in other areas when needed

Working hours: Monday-Friday

Skills:
Requirements:
Previous Customer Service background required, at least 2 years
Ability to prioritize daily responsibilities and demonstrate good time management and organization
Strong verbal communication through phone
Strong written communication skills
Good organization and prioritization skills, paying strong attention to detail
Works well in a fast paced environment
Team oriented
Proficient in Word and Outlook programs

If you are interested in this position, please apply directly to this posting for immediate consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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