Our client is a reputable distributor of software products for well-known technology companies. We are looking for a proactive CSR/Inside Sales Support representative for their Santa Clara, CA location. This client has a number of great relationships with well-known companies with in semiconductor, industrial manufacturing, and other relevant industries. They would like someone who is highly customer service focused with a high attention to detail/service requests. This position is a permanent opportunity.
Duties and Responsibilities:
- Provide a high level of customer service for active clients which includes providing pricing information, delivery schedules, and entering order information into company ERP System
- Enter, track, process, and create 10-15 POs per day
- Process RMAs daily
- Drive business within existing accounts by ensuring customer orders are made a high priority and providing consistent updates to clientele
- Build/maintain active relationships with internal departments such as; Engineering, Customer Service, Manufacturing, and Sales
- Set up and provide customer support during entire production phase of product requests
- Quote/estimate pricing based on product requirements/difficulty
- Actively seek information on customized products to support with basic technical issues
Working hours: M-F, 8am-5pm, full time
--Associates Degree or higher preferred
--Bilingual in Spanish REQUIRED
--1-3+ years of experience in an order management position preferred
--1-3+ years in sales support/B2B role preferred
--Experience with known ERP system preferred (For Example; SAP, Oracle, MAS 90, Great Plains, etc.)
--Pay Rate - $65K - $80K
--Monday - Friday 8:00am - 5:00pm
--All candidates are eligible for benefits including but not limited to: Medical PPO, Dental, Vision, and 401K
Play a vital role where effort is rewarded and please apply TODAY. Please submit your resume to Lisa Ha at Lisa.Ha@randstadusa.com.
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