As a Client Service Specialist, you will be responsible for receiving and responding to inbound customer inquiries, performing outreach to providers and members, providing program support for contract members, and providing technical and administrative support for various contracts, including support of internal applications and tools. When you'll work: Hours will be Monday through Friday, 10:30am to 7:00pm Central Time. Must be located in Iowa, Illinois, Colorado, Maryland, Idaho, Mississippi, or Oklahoma.salary: $17 - $19 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesMust be located in Iowa, Illinois, Colorado, Maryland, Idaho, Mississippi, or Oklahoma. Highest level of customer satisfaction by partnering with team members and program support to meet contract-specific service level agreements and successfully performing responsibilities as defined by the assigned contract(s) Customer support may include answering general inquiries, troubleshooting issues, scheduling/rescheduling assessments, and other administrative responsibilities as assigned You may refer more complex calls to appropriate team members. Demonstrate professionalism through written and verbal communication with both internal and external customers, using multiple communication methods Provide general office support. May perform data entry into database within specified timeframes Prepare and distribute applicable correspondence from multiple sources to external participants following standard operating procedures and quality standards, to meet contract requirements SkillsFollow-upActive ListeningTelephone EtiquetteInterpersonal SensitivityAdapting to ChangeTyping SkillsBasic Software SkillsCustomer ServiceCustomer supportCustomer RelationsBasic Computer SkillsCRMQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.