Q2: Confidence Continues to Rise for O&A Workers

  • jobs & the economy
  • July 21, 2014
Employee confidence rose for the second consecutive quarter to 54.0 in the second quarter of 2014, according to the Q2 Randstad Office & Administrative Confidence Index.

The survey, which measures overall confidence among U.S. office and administrative professionals, was conducted online among 394 workers in this sector by Harris Poll on behalf of Randstad. The report found increasing confidence among workers in the strength of the economy and in the number of available jobs.


Workplace Trends
As the economy improves and the job market expands, many office and administrative professionals may be seeking jobs with more responsibilities, or roles that extend beyond a traditional support function. In fact, a report recently released by the American Society of Administrative Professionals (ASAP) named today’s office and administrative professional a “new breed of middle manager.” 

The report describes a rapid shift from assistant to managerial roles among these workers. For example, in 2008 only seven percent of attendees at ASAP’s Administrative Professionals Conference held non-traditional admin job titles — most were assistants. But in 2013, more than 22 percent of APC attendees held titles like manager and project coordinator. 

From the Desk of Traci Fiatte, Group President, Randstad Staffing

“There's a need for more productive and multi-skilled staff."
We have witnessed in our own business an evolution of administrative and clerical roles, stemming from a growing use of technology and the need for more productive and multi-skilled staff. Our clients are increasingly requesting candidates who have some level of management ability, including project management and employee supervision. This is evident across all industries we serve.

A Closer Look at the Findings: 




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Survey Methodology
This survey was conducted online within the United States by Harris Poll on behalf of Randstad from April 7-9, May 8-12 and June 4-6, 2014 among 3,352 adults ages 18 and older of which 394 are employed in office and administrative positions. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, please contact lesly.cardec@randstadusa.com.

About Randstad Office & Administration 
Across the board, Randstad helps companies match the right people with the right jobs. We provide the expertise, the qualified talent pool and the dedicated commitment to making superior matches at a reasonable cost to companies. And we do it on the basis that best suits your needs. Whether you’re looking for administrative and clerical support, or the highest caliber talent to fill higher-level jobs, we make it our business to develop office staffing solutions that work. Our exceptional resources allow us to fill an extensive range of general office and executive positions.

About Randstad US
Randstad US is a wholly owned subsidiary of Randstad Holding nv, a $22.0 billion global provider of HR services. As the third largest staffing organization in the U.S., Randstad holds top positions in permanent placement, office and administrative, IT and accounting and finance. From professional services, commercial staffing, recruitment process outsourcing, to managed services and more, Randstad delivers a comprehensive range of temporary, temporary-to-hire, permanent placement and outsourced placement services. With its 5,324 employment experts, Randstad puts an average of approximately 100,000 people to work in the U.S. each week, through its network of nearly 1,000 branches and client-dedicated locations.