job summary: Description: On site (parks, resorts and client buildings) daily installations for all hardware that is being refreshed, reimaged or memory installedOn site (parks, resorts and client buildings) Service Level desktop incident resolution for cast membersImaging and staging hardwareWiping devices that are returned from the field for return to inventoryInstall and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.)Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshootPost Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.Lift, carry and transport computer equipment Skills: Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange3-5 years hands on experience with Win 7, Win 10 and MAC OS.Experience with Ticket monitoring systems (Service Now)Hands on with large scale windows migration activitiesProficient use of Microsoft Office Products (word, excel, powerpoint)Excellent customer service skills (face to face)Excellent communication skills ( team members and team leaders)Ability to work under minimal supervisionAbility to work and multitask in a fast-paced and deadline-driven environmentDetail Oriented location: New York, New York job type: Contract salary: $34 - 38 per hour work hours: 9am to 5pm education: Bachelors responsibilities: Support both PC and Mac usersMonitor and take ownership of tickets in Service Now - update SNOW on a daily basisCollaborate with other team members on any technical concerns via Slack/Teams/Emails internal firstCommunicate with Mgmt Teams on any issues/concerns, running late, cannot make it inOwnership of issues and requests reported by customers in person, and via telephone, email or support ticketDocument and report on all work performed on behalf of customers via Service Now ticketAcquire, stage, and deploy computers, software, and peripherals within our SLAsUpdate accurate inventory and support records in DatabaseWork with other Teams to expedite and resolve issues impacting productivityProduce verbal and written status reports with emphasis on high-profile issuesAdhere to company and business unit policies and standardsEstablish and maintain relationships with service providers, manufacturers, resellers and contractorsExercise discretion as appropriateProactively monitor, assess and address support requirementsCreate system and support documentation as required qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors skills: Desktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.