- A minimum of 2 years of dispatch, customer service, or logistics experience
- Proactive with the ability to manage heavy workloads
- Capable of working both independently and in teams
- Skilled in multitasking and conflict resolution in fast-paced environments
- Ability to remain calm and de-escalate high-stress situations
- Proficiency in Microsoft Office
salary: $21 - $22 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Schedule deliveries with carriers according to customer-provided times.
- Maintain positive and upbeat communication with customers and other departments.
- Resolve customer issues promptly and thoroughly.
- Exceed customer expectations consistently.
- Monitor order status for timely delivery and notify customers of delays.
- Document schedules, diversions, and cancellations in systems.
- Develop solutions for conflicting customer requirements.
- Identify process improvements to enhance customer experience.
Skills
- SAP
- Transportation
- JWS
- CUSTOMER ORDERS/SALES
- Customer Service (3 years of experience is required)
- Microsoft Office
- Microsoft Excel
- Verbal Communication
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.