salary: $23 - $24 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School
Responsibilities
You will be sitting onsite at Mass General at 55 Fruit Street in Boston
The Network Technician I provides technical support services for desktop computers, laptop computers, printers,
tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software
installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked
and documented in service management software.
- Provide break/fix technical support services for networked and stand-alone computing equipment
- Use knowledgebase articles, where appropriate, to resolve issues
- Document work performed within the service management software; document device and user data as required
- Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate
- Provide setup and configuration of computers and other network devices in compliance with Mass General Brigham standards; participate in large hardware deployments, moves and operating system rollouts
- Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management
- Provide next level technical support for service desk staff
- Provide Turnover report for next shift
- Assume on-call responsibilities on a scheudled rotation
The essential functions of this role include:
Skills
Qualifications
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.