salary: $18.99 - $19 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: No Degree Required
Responsibilities
• Primary role is to answer telephone inquiries and provide resolutions to agents, insureds, or underwriters.
• Monitor and manage audit mailboxes.
• Learn the department role and workflows, relative to the organization.
• Identify the roles and responsibilities of all parties involved with audit transactions (which includes insured, agent, underwriter, auditor vendor, billing, legal, regulatory bureaus etc.).
• Understand/analyze the email inquiry, resolve and or delegate the inquiry as outlined in our best practices.
• Meet all deadlines and ensure all inquiries are addressed appropriately and promptly.
• Be aware and understand the special handling instructions and programs in the department.
• Ensure proper handling of sensitive and confidential information.
• Adhere to best practices and utilize all department resource appropriately.
• Manage inquiry inventories and escalate priorities/concerns to the Management Team.
• Ability to work in multiple applications and systems.
• Be proactive, insightful to anticipate the needs of the requestor.
• Review and access incoming requests and allocate or own outcomes as appropriate.
• Assist with departmental support responsibilities such as work order generation, work assignments, and inventory allocation.
• Execute the workflow and audit/worksheet preparation for the special audit programs.
• Assist with vendor invoicing and reconciliation
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.