salary: $25 - $28 per hour
shift: First
work hours: 9 AM - 5:30 PM
education: Bachelors
Responsibilities
Job Responsibilities:
This person will listen to a call and go through a structured checklist to submit a sample report to the managers. Will focus on 3-4 very specific calls with FAQ’s and talking points. Most of the calls are dedicated to Home and Auto Loans, but not exclusively. QA Admin will be assigned the calls and can organize their own structure on how to address their assigned tasks. Usually do about 8 calls per day. Calls are usually 10 minutes in length, then about 15 minutes to compile the sample to submit to the managers for review.
Qualifications:
Attention to detail is the key quality to have, above QA experience. Will be having to script a call over to a structured format. Call center experience usually gives people a leg up in understanding the work at hand. Somone with the right attention to detail and other related experience could be taught the QA portion. Should be able to search a Word document and filter data in Excel. Will be working with a lot of web based applications, so should have experience with such systems. Doesn't need to have an industry specific background.
Skills
Qualifications
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Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.