Position Summary:
The Collaboration Operations Support Analyst is responsible for the Level III support of Microsoft 365 Office suite of applications. This includes but not limited to Word, Excel, PowerPoint, One Drive for Business, Teams and SharePoint Online. This role acts as application analyst/technician and will be responsible for the day-to-day operations of the environment, critical client escalations and responsible for all production changes and infrastructure deployments.
Required Skills:
* 5+ years of experience with Microsoft Office 365
* Expert experience/knowledge of Office 365 ProPlus/ & Online Applications
* Understands Microsoft MDM tools - Intune, Azure Identity and Rights Management, Enterprise Mobility Suite and ProPlus client behaviors as a result of changes
* Understands M365 suite of products (Teams, OneDrive SharePoint Online, Exchange, etc.)
* Understanding Exchange, SharePoint, Skype for Business, on premise, online and hybrid
* Understands Exchange 2013 & Skype for Business features, migration, and related concepts
* Experience migrating large enterprise clients to Office 365
* Experience with Office 365 deployment from different sources and troubleshooting complex install issues
* Experience with monitoring technologies (Splunk. SCOM & SiteScope)
* SCCM, MDT, OS/Application deployment toolset engineering
* Access Database Editing/Setup DSN Connections
* Knowledge and experience with managing and administering Office 365 (user provisioning / de-provisioning, permissions, access, etc.) thru Microsoft 365 Admin Center
* Proficient communication and presentation skills
* Proficient technical writing skills using MS Office suite - PowerPoint, Visio, Word, Excel, Project
* Proficient with Project Management Concepts: Six Sigma, MBF, ITIL
* Advanced technical knowledge with Active Directory
* Assist administration teams with troubleshooting network/server issues and testing of system related issues
* Installs, configures, and troubleshoots Office Application
* Proven experience in problem identification, troubleshooting and resolution
* Experience with the incident, change and problem management disciplines; and knowledge of the Remedy ITSM application toolset
* Ability to work with minimal supervision
* Occasional On-Call support responsibilities (coverage nights & weekends
Desired Skills:
* Bachelor's degree in an IT related field, or commensurate experience
* strong analytical skills/problem solving/conceptual thinking
* Ability to work with technical and non-technical business users
* Assist with internal efficiencies on projects and development
* Scripting knowledge is a plus
* Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
location: Charlotte, North Carolina
job type: Contract
salary: $66.00 - 68.50 per hour
work hours: 8am to 4pm
education: Bachelors
responsibilities:
Desired Skills:
* Bachelor's degree in an IT related field, or commensurate experience
* strong analytical skills/problem solving/conceptual thinking
* Ability to work with technical and non-technical business users
* Assist with internal efficiencies on projects and development
* Scripting knowledge is a plus
* Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution
qualifications:
- Experience level: Experienced
- Minimum 5 years of experience
- Education: Bachelors (required)
skills:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
