Our client is looking for a Call Center Manager is the downtown Phoenix, AZ area. This position is onsite and candidates should be located within driving distance of the downtown Phoenix area. Please ensure that all resumes are updated with previous employment, education and contact information.....salary: $27.84 - $27.85 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: High SchoolResponsibilitiesCarries out supervisory responsibilities in accordance with companies core values, agency policies, applicable standard work, and applicable laws. Responsibilities include: Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees Planning, assigning, coordinating and overseeing daily work of direct reports in alignment with strategic, operational, and tactical priorities of the organization Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals Recognizing and rewarding performance excellence, culture championship, and continuous improvement efforts Communicating and enforcing agency policies and programs Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate. SkillsAdapting to ChangeStock ManagementMaterials ManagementLine ManagementCoachingTyping SkillsBasic Software SkillsBasic Computer SkillsProject ManagerTelephone EtiquetteInterpersonal SensitivityERPCRMBudgetCall CenterCall Center SupportCertified Purchasing Manager (CPM)Scheduling AppointmentsCertified Cash ManagerCertified Purchasing ManagerCertified Case Manager (CCM)Oversee accounting functionsCenter for Addiction Nutrition (CAN)Follow-upActive ListeningEmpathyDecision MakingMaintaining CalendarsOrganizationPrioritizingWorking IndependentlyBusiness operationsPayrollProblem SolvingCAPCPMCreating PresentationsOral CommunicationHandling Confidential InformationWeb ConferencingManagingPreparing AgendasTranscribing NotesAnswering PhonesAccounts PayableIAAPPlanningFinancial StatementsWritten CommunicationAdobeQualificationsYears of experience: 5 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.