public relations representative

100% remote Contract to hire Local to Rockville MD MUST HAVE A 4 YEAR DEGREE *possibility of growth in Financial field We are seeking a friendly and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about delivering exceptional customer service, resolving inquiries, and ensuring customer satisfaction. This role involves interacting with customers via phone, email, and in-person to address their needs, answer questions, and provide assistance. The Customer Service Representative will also handle administrative tasks and collaborate with other team members to maintain a positive and efficient work environment. Responsibilities:Provide outstanding customer service by promptly responding to customer inquiries and resolving issues via phone, email, or in-person. Assist customers with product information, pricing, availability, and order processing. Handle customer complaints, concerns, and feedback professionally and effectively, striving to achieve customer satisfaction. Process customer orders, returns, and exchanges accurately and efficiently. Maintain accurate records of customer interactions and transactions using our CRM system. Collaborate with other departments such as sales, marketing, and shipping to address customer needs and ensure timely resolution of issues. Stay updated on product knowledge, company policies, and procedures to provide accurate information to customers. Assist in administrative tasks such as data entry, filing, and organizing customer files. Uphold company standards for customer service excellence and contribute to a positive work culture. Continuously seek opportunities to improve customer service processes and procedures.salary: $20 - $20.01 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilitiesQualifications: High school diploma or equivalent; some college education preferred. Previous customer service experience preferred but not required. Excellent communication skills, both verbal and written. strong interpersonal skills and ability to interact effectively with customers and colleagues. Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment. Proficiency in computer applications such as MS Office and CRM software. Positive attitude, problem-solving skills, and a willingness to learn. Ability to work independently as well as part of a team. Flexibility to work evenings, weekends, and holidays as needed. SkillsFollow-upActive ListeningFinancial AnalysisBasic Software SkillsFinancial StatementsCustomer RelationsCustomer supportQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

Are you passionate about delivering exceptional customer experiences? Are you a dedicated problem-solver with a passion for providing unparalleled customer experiences? Are you looking for a rewarding career opportunity with a company that values your skills and contributions? Do you thrive in a fast-paced and dynamic environment? If so, we want you to join our team as a Customer Service Representative in Carrollton, GA.salary: $13 - $13.01 per hourshift: Firstwork hours: 7 AM - 3:30 PMeducation: High SchoolResponsibilities Responding to Inquiries: Addressing customer inquiries, questions, and concerns promptly and professionally via various communication channels such as phone, email, live chat, or social media. Providing Assistance: Assisting customers with product information, troubleshooting technical issues, processing orders, and providing guidance on services or policies. Maintaining Records: Documenting customer interactions, inquiries, complaints, and resolutions accurately in the company's database or CRM system for future reference and analysis. Ensuring Customer Satisfaction: Following up with customers to ensure that their issues are resolved satisfactorily and seeking feedback to continuously improve service quality. Adhering to Company Policies: Following company guidelines, procedures, and protocols when interacting with customers and handling sensitive information to maintain confidentiality and security. Continuous Learning: Keeping abreast of product updates, industry trends, and customer service best practices through training programs and self-study to enhance skills and knowledge. Maintaining Professionalism: Representing the company in a positive light by displaying professionalism, courtesy, patience, and a customer-centric approach in all interactions with customers. SkillsCustomer supportCustomer RelationsBasic Computer SkillsCustomer Relationship ManagementTelephone EtiquetteTyping SkillsQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

Are you a master of communication with a passion for problem-solving? Do you thrive in a whirlwind of activity where every interaction is an opportunity? If yes, then we want YOU on our team! As a Customer Service Representative, you'll be the frontline hero, championing our company values and ensuring every customer leaves with a smile. From tackling tricky inquiries to spearheading special projects, you'll be the go-to guru for all things service-related. Plus, with opportunities to grow and innovate, your journey with us will be anything but ordinary.salary: $17.49 - $17.5 per hourshift: Firstwork hours: 8 AM - 8 PMeducation: High SchoolResponsibilities Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner.  Participates in special projects as assigned. Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures. Responds to the service needs of policy owners, general agents, producers, field personnel and home office employees,  maintaining ownership until completed Acts as primary service contact for customer. Provides technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services. Identifies, recommends, and implements conservation approaches to enhance asset retention and improve persistency. Responds to telephone or electronic inquiries. Handles all service requests from customer within service standards. May need to conduct research to complete service request. Monitors service activity, prepares service reports and troubleshoots technical problems. Assists in processing policy level transactions within level of authority. Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner. Participates in special projects as assigned. Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures SkillsCall Center SupportTelephone EtiquetteEmpathyActive ListeningCall CenterQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.