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- job summary: Our client is seeking a 1 year contracted ITSD Hub Service Desk Agent. Resonsible for first level support to follow agreed procedures following the ITIL framework, identifying, register and categorize incidents and service requests. The Service Desk Agent acts as a single point for IT Users. The Service Desk Agent gathers information to enable incident resolution, promptly applying corrective actions, deliver standard services (request fulfiljob summary: Our client is seeking a 1 year contracted ITSD Hub Service Desk Agent. Resonsible for first level support to follow agreed procedures following the ITIL framework, identifying, register and categorize incidents and service requests. The Service Desk Agent acts as a single point for IT Users. The Service Desk Agent gathers information to enable incident resolution, promptly applying corrective actions, deliver standard services (request fulfil
