job summary: Our client in the north shore area of Massachusetts has an exciting opportunity for a Technical Support Specialist! If you have experience and knowledge of electrical components as well as customer service experience, this could be a great position for you. No degree is required, but our client would like to see 3-4 years of relevant work experience. Travel is also a function of this position, sometimes to our client overseas as well as domestic travel to customer sites, so a valid passport and drivers license is required for this role. Overtime is available so if this is a position that excites you, please apply today! location: IPSWICH, Massachusetts job type: Permanent salary: $50,000 - 60,000 per year work hours: 8am to 4pm education: High School responsibilities: Provide comprehensive technical support to customers, technicians, and colleagues across all areas within our client's organization.Collaborate with project teams, after-sales management, and administrators to ensure seamless startup procedures and offer onsite support to technicians.Assist in coordinating the procurement of reports, documentation, spare parts, and warranty items.Conduct onsite programming for drives and controllers, as well as offer remote support for customer processing and software needs.Ensure the operational readiness of technicians' equipment, including computers and phones, and keep clients informed on support and technical matters.Support after-sales management with various tasks as required.Manage SAP tickets and customer service requests effectively.Deliver exceptional service and support during field visits and onsite engagements, including installation, startup, repair, and maintenance tasks.Identify and resolve technical errors and issues promptly, generating detailed service reports as needed.Maintain cleanliness and organization in workspaces, including shared areas and communal spaces.Understand customer requirements and offer appropriate recommendations.Foster positive relationships with customers.Maintain cleanliness and organization in the demonstration center on a daily basis.Assist with loading and unloading trucks and receiving shipments as necessary.Clean and inspect parts arriving at the office, including those from customers and trial machines.Perform oven cleaning and inspection tasks and document findings in trial reports.Assist in loading, cleaning, and maintaining machines and trial equipment. qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: High School (required) skills: Technical SupportTechnical SupportSystems Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.