This role is responsible for providing dedicated support for our customers and business partners by processing orders and inquiries. The associate will research and resolve issues for our customers and business partners using order management systems based on established service level agreements. strong customer service, problem solving, issue resolution, and communication skills. • Building collaborative relationships with Product Supply System operational staff. • Knowledge of CCNA PSS, Order Management, and Customer Services processes and systems. Sense of urgency, detail oriented, and able to provide clear and thorough documentation in the Inquiry Database. • People in this organization can work from home or in various US and Canada offices, so they must be able to operate independently with minimal daily supervision. Superior Communication skills • Excellent technical skills (Microsoft Excel, Microsoft word, SharePoint) • Excellent problem solving skills • Customer relationship skills • People relationship skills Preferred Level: Shift: 11:30 AM to 8:00 PM Candidate must have own laptop, with a strong internet connection** salary: $21 - $25 per hourshift: Firstwork hours: 11:30 AM - 8 PMeducation: High SchoolResponsibilities• Provides single point of contact for Customers. Responsible for receiving phone calls and emails from customers or internal stakeholders and entering them into the Inquiry Database. Customer issues and resolutions must be captured and documented correctly. • Manage Customer Orders - Create orders as needed to meet Customer Requested arrival dates while minimizing cost to serve. • Responsible for working with appropriate CCNA stakeholders in Sales/Brokers and Product Supply System to resolve issues and provide resolution to customers.• Evaluate credit requests from customers for damaged and defective cartridges, and issue credits accordingly. • Evaluate customers expedite requests, determine most cost-effective method of delivery to meet customer’s needs, work with distributors to arrange hot shots, work with plants to coordinate next day air shipments, work with courier to move product from one location to another, as needed.• Understand performance metrics and improve quality, speed, and capabilities to meet or exceed goals. • Resolve MyCoke customers’ order issues.SkillsTelephone EtiquetteActive ListeningCall Center SupportSAPCustomer supportQualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.