IT

outsourcing.

Leave the technology challenges to us. Randstad works with clients to develop unique outsourcing and solutions to effectively handle one or more of their technology needs.

As business conditions and technology change, clients need the flexibility to rethink and revise their outsourcing strategies. Randstad Technologies works with clients to understand their internal challenges and then buildS ongoing outsourcing solutions for one or more of their technology functions.

Whether we deliver onsite or offsite, with our tools or our clients’ tools, we are accountable for the success and growth of the functions that we own through established service levels, trending analysis and effective communication. Randstad Technologies has worked with clients for decades to fulfill their outsourcing requirements by taking partial or full ownership of IT functions and delivering the high quality people, tools and processes tailored to help them attain their goals.

over 90% outsourcing client renewal rate

Our experience, commitment to delivery excellence and reliable infrastructure translate into a more than 90 percent outsourcing client renewal rate. Standard results and value from outsourcing engagements include:

Reduced labor and infrastructure costs
Enhanced end-user satisfaction
Increased efficiencies
Innovation that drives IT and business alignment

value proposition & expertise

We produce high-quality results within specified timeframes while communicating effectively with all parties involved, so as not to disrupt business productivity or operations. Our project management controls coupled with our commitment to success result in:

We manage systems utilized by over 90 million end users
Our Service Desk operation supports over 1.8 million users, across 89 countries, handling over 4.5 million incidents annually
Over 1,200 employees dedicated to managed services engagements
Customer Satisfaction and Agent Quality scores average over 90 percent

outsourcing options

end-user services

Randstad Technologies' End-User Services ensures that your employees and clients have the IT support they need - when they need it. We have the proven people, and technology that result in quick resolutions and high customer satisfaction. Our services include Service Desks, Call Centers and Desktop and Mobile Support.

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operations & infrastructure

Some of the leading companies in the United States outsource the maintenance and support of data centers, networks and systems to Randstad Technologies. As the backbone of IT, it is critical that these systems run smoothly and efficiently. Our services include Data Center, Command Center, IT Infrastructure Management and IT Operations.

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process management

Through Randstad Technologies' Process Management service, we take responsibility of a client’s technology intensive business processes and offer complete management for technology applications. Additionally, we define, manage and continuously improve the business standards and processes within a company’s IT department. Our services include Business Process Outsourcing, Application Management and Maintenance, and Project and Program Management.

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