Our client, a large financial institution, is looking for Call Center Representatives in the Phoenix, AZ area for an onsite role in a 24 hour Call Center Environment. Candidates that wish to be considered will be located within driving distance of Phoenix, AZ and be available to support a 24/7 Call Center Role. Please ensure that all resumes are updated with previous employment and contact informaiton. salary: $19.99 - $20 per hourshift: Firstwork hours: 4 AM - 4 AMeducation: High SchoolResponsibilities You will work as a Customer Service Rep and will be responsible for providing quality customer experience while working to resolve customer’s complaints/enquiries. Researching cases independently Types of calls include: Payments, lost/stolen cards, dispute, fraud, transaction review, digital options, balance transfers Responsible for reviewing the customer’s credit card profile, payments, reviewing accounts, assisting the customer understand their balances Inbound Call Center: 75-100 calls per day (higher volume calls in the earlier shifts) Calls around 3-5 minute approximately Calls are back to back and sometimes a breather in between calls Will transfer more escalated calls to another department SkillsTelephone EtiquetteCall Center SupportCall CenterAdapting to ChangeCRMFollow-upActive ListeningEmpathyInterpersonal SensitivityERPTyping SkillsBasic Software SkillsBasic Computer SkillsIndustry RepresentativePatient SupportCenter for Addiction Nutrition (CAN)EMREHR/EpicQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.