salary: $20 - $23.75 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Team Overview:
- This team manages and supports the control step
- The team is part of the Recovery department, and is a last stop in the settlement review process
- The largest portion of the case review is in Credit Cards
- Daily and weekly reports are received, the contractor will receive a control or process and each day they work the
- accounts
- The team is not customer facing
This is not an entry level position. Manage complex and sensitive customer issues which can include estate care resolution (life events), remediations, and/or settlements.
Job Responsibilities:
- Assess wide-ranging customer circumstances, conducting extensive research, determining appropriate courses of action, documenting/communicating finding, and supporting the issue through direct mediation as applicable.
- Manages stakeholder relationships with customers, family members, legal representatives, and business partners.
2+ year of relevant professional experience in the below skills:
- Root cause analysis
- Understanding credit cards, that is the main department
- Payment research
- Litigation exposure specifically civil procedure
- Partnering with 3rd party law firms
- Working independently and being resourceful
- Enterprise/corporate environment background
Excel experience required (is very valuable in this role)
Skills
Qualifications
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.