salary: $30 - $34 per hour
shift: First
work hours: 8 AM - 5 PM
education: Bachelors
Responsibilities
Job Responsibilities:
- Provide internal client support for the use of the Unified Advisory Trading tool.
- Support Advisors within brokerage services on how to use the tool, and provide tips and suggestions on utilization efficiency.
- Handle technical support of the tool including answering questions, helping with systems access and all resolution concerns. If the issue can not be resolved, the case will be passed along to an escalations technical support team.
- This individual will only provide assistance to Advisors through phone (no email technical support is needed). The estimated call volume in this role is approximately 50 calls/day.
2-5 years of experience in the below skillset
- Prior experience in a systems/technical support role.
- Prior high call volume experience
- Ability to communicate effectively
- Problem solving skills
- Ability to work indpendently on client support matters
- Preferred, but not required: experience working in a brokerage sales environment so that they can understand the work requirements and business needs for the tool.
Skills
Qualifications
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.