salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
- Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining positive relationships.
- Enter orders into the ERP system, ensuring accuracy and completeness
- Coordinate shipping efforts, providing customers with timely updates on shipping times
- Communicate with shipping companies to obtain rates and coordinate logistics
- Generate and send paperwork, including invoices and any necessary documentation
- Interact professionally with customers, team members, and higher-level stakeholders via phone, email, and written communication
- Collaborate with individuals around the world, understanding and adapting to diverse communication styles
- Proactively address and resolve customer issues, ensuring satisfaction and maintaining a positive company image
- Collaborate with higher-level team members to address complex customer concerns
- Demonstrate the ability to remain calm under pressure and handle challenging situations without getting flustered
- Exhibit a willingness to learn and grow within the role, taking advantage of training opportunities
Skills
- Follow-up
- Active Listening
- Telephone Etiquette
- Empathy
- Adapting to Change
- CRM
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Customer Service
- Customer Relations
- Customer support
- Call Center Support
- Microsoft Office
- Phones
- Emails
Qualifications
- Years of experience: 1 year
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.