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- job summary: Help desk manager to oversee help desk operations and tier 1 support. This position will be responsible for managing a team of support professionals, ensuring timely and effective resolution of client issues, tickets, and allocation of resources. Maintaining a high level of customer satisfaction and employee retention Key Responsibilities: Team management Lead, mentor, and motivate a team of tier 1 engineers and help desk professionajob summary: Help desk manager to oversee help desk operations and tier 1 support. This position will be responsible for managing a team of support professionals, ensuring timely and effective resolution of client issues, tickets, and allocation of resources. Maintaining a high level of customer satisfaction and employee retention Key Responsibilities: Team management Lead, mentor, and motivate a team of tier 1 engineers and help desk professiona
- job summary: Job Summary: The Network/Voice Engineer II is a core functionality position of our Technology team. This position is the front line for the company's technical support and directly interacts with users and works in a swift and timely manner to resolve their issues. Essential Functions: Practice client service to help foster and enhance our relationships with our clients. Benchmark, analyze, report on and make recommendations for the imprjob summary: Job Summary: The Network/Voice Engineer II is a core functionality position of our Technology team. This position is the front line for the company's technical support and directly interacts with users and works in a swift and timely manner to resolve their issues. Essential Functions: Practice client service to help foster and enhance our relationships with our clients. Benchmark, analyze, report on and make recommendations for the impr
