Customer Service Representative

  • location: Portland, OR
  • type: Temp to Perm
  • salary: $14 per hour
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description

Processes orders and prepares correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer. Acts as a liaison to facilitate issue resolution.


- Ensure that a high level of service is provided to customers by following up with them on open issues until they are fully resolved
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
- Answer inbound phone inquiries from customers and clients
- Assist with email inquiries from Client accounts
- Reach out to internal partners to obtain answers for customer inquiries
- Enter order information into the order management system
- Maintain customer records and updates account information
- Maintain financial accounts by processing customer adjustments
- Prepare product or service reports by collecting and analyzing customer information. Assist with order management and product management
- Perform other duties as assigned by Supervisor/Manager

Working hours: Tuesday - Saturday 8am - 5pm

Skills:
--High school diploma or equivalent
--3-12 months of customer service experience
--3-12 months of system, data entry or reporting experience

--Good written and verbal communication skills
--Ability to proactive identify problems and solve them before they become an issue
--Ability to "think outside the box" to find solutions to customer issues
--Ability to effectively multi-task
--Ability to read, interpret and understand large amounts of information
--Advanced Word, Excel and PowerPoint skills
--Ability to work a flexible schedule to meet business needs
--All applicants must successfully pass a criminal background and drug test

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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