Performs and implements activities that impact discrete components / processes of the specified functional area of the Technology operation. Work is received in short term assignments that require application of independent judgment. Operates within the context of defined procedures. Design and implement high quality network security technologies to meet business requirements and financial obligations in a large enterprise.
Performs and implements daily operational activities that impact discrete components / processes of the Technology engineering work function, and may include responsibilities, such as: Participating in improvement and monitoring of deployment operations on pre-release, upgrades and current versions of software.
*Participating in evaluating compatibility of programs with existing communications hardware and software features.
*Participating in development of protocols to support established standards. *Improving operation and monitoring of standard and advanced features. *Participating in development of processes and interface requirements. *Participating in data development and definition of acceptance criteria.
Gathers and updates necessary information and communicates to appropriate parties.
Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to effectively facilitate elimination of problems / roadblocks as they occur and create efficient fixes.
Coordinates cross-functionally to accomplish activities. Interacts with internal and external peers and/or managers to exchange semi-complex information related to assigned activities
May assist in live site support and incident resolution that may include on-call rotation.
Basic Qualifications & Interests (BQIs)
Bachelor's degree and at least one year of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar OR High school / GED and at least 4 years of experience in a technical engineering role, such as software development, release management, deployment engineering, site operations, technical operations or similar.
Experience in Technology infrastructure, such as Network, Monitoring, Systems, Databases, etc.
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Travel Requirements: (if required)
Willing to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications & Interests (PQIs)
Bachelor's degree in Computer Science, Information Technology, Mathematics
Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.
Knowledge of programming languages
Knowledge of IT technologies
Knowledge of IDS/IPS, Anti-Virus Software Management, Secure Web Gateway, SSL Decryption technologies
Experience with SIEM architecture
Software Development Skills: Python, Shell scripting, etc.
Systems administration skills in Linux including automation of tasks, log parsing
Personal commitment to self-develop and learn new technologies