job summary: Our clients mission is to make lives better by manufacturing products for the medical, fire & safety, industrial, and government defense markets. They have been in business since 1947, designing and manufacturing products right here in the U.S.A.! Their culture of continuous improvement and financial solvency ensure that you can have a career for years to come. location: Monticello, Iowa job type: Permanent salary: $45,000 - 54,000 per year work hours: 8am to 5pm education: Associates responsibilities: Here is what you will do... Resolve tickets representing technical requests and/or problems in a timely manner. Troubleshoot technical and process issues. Documenting resolutions and configuration changes. Documents, implements, maintains, and supports I.T infrastructure to include, but not limited to desktops, laptops, peripherals, network equipment, and software applications. Perform regular patch maintenance on I.T. supported devices within the company. Test/Install/Upgrade application software to support company operations.7. Monitoring hardware, software, and system performance metrics Creates and maintains user accounts in Active Directory, Office365 and other applications. Stays informed and educated on new and emerging technologies. Travels to manufacturing locations and for training as required. qualifications: Experience level: Entry LevelMinimum 2 years of experienceEducation: Associates (required) skills: Desktop Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.