ObjectiveThis Sr. Director reports to the Vice President of Support Services and is responsible to develop, lead, mentor and coach the Support Service Tier II, Tier I and Operation Managers. The Sr. Director responsibilities include building innovation process improvements to deliver excellent technical support with outstanding customer service, satisfaction and timeliness within the organization's budget. This position has frequent contact with customers,
ObjectiveThis Sr. Director reports to the Vice President of Support Services and is responsible to develop, lead, mentor and coach the Support Service Tier II, Tier I and Operation Managers. The Sr. Director responsibilities include building innovation process improvements to deliver excellent technical support with outstanding customer service, satisfaction and timeliness within the organization's budget. This position has frequent contact with customers,
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