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- job summary: The Service Desk Agent is responsible for answering customer calls, using chat to talk with the customer, responding to customer emails, and documenting the interactions in our ticketing system. The Agent will use the information gathered to diagnose and resolve the customer questions and issues remotely. This includes supporting a wide range of software, hardware, networks, and servers. Candidates should be fluent in both speech and writinjob summary: The Service Desk Agent is responsible for answering customer calls, using chat to talk with the customer, responding to customer emails, and documenting the interactions in our ticketing system. The Agent will use the information gathered to diagnose and resolve the customer questions and issues remotely. This includes supporting a wide range of software, hardware, networks, and servers. Candidates should be fluent in both speech and writin
