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- job summary: Our client is seeking a 1 year contracted ITSD Hub Service Desk Agent. Resonsible for first level support to follow agreed procedures following the ITIL framework, identifying, register and categorize incidents and service requests. The Service Desk Agent acts as a single point for IT Users. The Service Desk Agent gathers information to enable incident resolution, promptly applying corrective actions, deliver standard services (request fulfiljob summary: Our client is seeking a 1 year contracted ITSD Hub Service Desk Agent. Resonsible for first level support to follow agreed procedures following the ITIL framework, identifying, register and categorize incidents and service requests. The Service Desk Agent acts as a single point for IT Users. The Service Desk Agent gathers information to enable incident resolution, promptly applying corrective actions, deliver standard services (request fulfil
- job summary: Job Desription: Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaintsBe positioned on the "front lines," interacting daily with members, Transportation providers, Mobility operations, etc.Handle the customer service operations and other stakeholder touchpoints and channelsDetermine issues and concerns, triage, and route issues to appropriate Teams for actionConduct the initial intake, scjob summary: Job Desription: Serve as the primary contact for stakeholders and has a critical role in conducting the intake of complaintsBe positioned on the "front lines," interacting daily with members, Transportation providers, Mobility operations, etc.Handle the customer service operations and other stakeholder touchpoints and channelsDetermine issues and concerns, triage, and route issues to appropriate Teams for actionConduct the initial intake, sc
