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job summary: Help desk manager to oversee help desk operations and tier 1 support. This position will be responsible for managing a team of support professionals, ensuring timely and effective resolution of client issues, tickets, and allocation of resources. Maintaining a high level of customer satisfaction and employee retention Key Responsibilities: Team management Lead, mentor, and motivate a team of tier 1 engineers and help desk professionals Provide ongoing support and training Conduct employee performance reviews and provide consistent feedback Client Support - Serve as the primary escalation point for issues and tickets Ensure prompt resolution of client issues Monitor ticket queues and allocate resources appropriately to meet SLA's Quality Assurance Maintain high standards of service quality and satisfaction Monitor customer feedback Technical Requirements: Help desk support experience and knowledge strong leadership and team management skills Understanding of help desk software, ticketing systems, and ITIL Powerbi dashboard and visualization experience Certifications in ITIL or related certificates are a bonus   location: CLIVE, Iowa job type: Permanent salary: $70,000 - 90,000 per year work hours: 8am to 4pm education: Bachelors   responsibilities: Help desk manager to oversee help desk operations and tier 1 support. This position will be responsible for managing a team of support professionals, ensuring timely and effective resolution of client issues, tickets, and allocation of resources. Maintaining a high level of customer satisfaction and employee retention Key Responsibilities: Team management Lead, mentor, and motivate a team of tier 1 engineers and help desk professionals Provide ongoing support and training Conduct employee performance reviews and provide consistent feedback Client Support - Serve as the primary escalation point for issues and tickets Ensure prompt resolution of client issues Monitor ticket queues and allocate resources appropriately to meet SLA's Quality Assurance Maintain high standards of service quality and satisfaction Monitor customer feedback Technical Requirements: Help desk support experience and knowledge strong leadership and team management skills strong understanding of help desk software, ticketing systems, and ITIL Powerbi dashboard and visualization experience Certifications in ITIL or related certificates are a bonus   qualifications: Experience level: Education: Bachelors  skills: Manager Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.

Do you have 2 years of accounting experience and exceptional Excel skills (experience working with vlookups and pivot tables)?  Do you have a passion for researching and reconciling large amounts of data?  Do you also have prior experience highlighting your exceptional customer service ability? This role is perfect for the Excel guru, numbers-minded, researching wired, servicing professional!  The Accounting Fee Application Specialist will be working on a cohesive, established team, and have accountabilities to apply large dollars of cash receipts.  The training will be onsite for the first 2-3 weeks.  After you are in a groove, you can transition to working from home, and 6 days a month onsite.   salary: $22 - $24 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: AssociateResponsibilities Immerse into a tight-knit, high-functioning, positive, "can-do" Commissions and Fee Cash Application Team within a Fortune 500 Global Leading Company  Apply fees and commission cash receipts across 10 US sister companies and 1 Canadian sister company Research, reconcile, and manage data utilizing your established Excel vlookup and pivot table expertise  Utilize your exceptional customer care skills by providing all-encompassing information in one email response to support the client's inquiries and needs; avoiding laser responses and back-and-forth communication Partner with stakeholders, team members, and managers to ensure best practices and efficiencies are in place Create and maintain exceptional business relationships with team members, stakeholders, and clients SkillsExcel Pivot Tables (4 years of experience is required)ReconciliationCash MovementAccounts ReceivableCash ApplicationFinancial ReportingJournal EntriesAccounting Coursework (2 years of experience is required)Communication SkillsResearch SkillsQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

job summary: Job Overview: We are seeking a skilled and experienced cross-functional Governance, Risk, and Compliance consultant that can work with IT Compliance and IT Risk on assessments, testing, reporting, and risk analysis within the Information Security Program. Key Responsibilities: Assessments: Perform Risk Assessments to ensure proper design and associated risks (inherent and residual) for systems, environments, and domains analyzed. Ability or understanding to gather information to determine threat event frequencies, loss event frequencies, susceptibility, and impact. Testing: Ability to test the design and operating effectiveness of quarterly/re-occurring IT controls that support our regulatory assessment programs (SOX, NYDFS, etc.). Ability to determine proper design of processes and ineffective processes and key elements of an effective process design. Understanding of key control points and able to perform walkthroughs and/or review of evidence to determine operating effectiveness. Risk Identification and Mitigation: Collaborate with cross-functional teams to identify emerging risks, assess their potential impact on the organization, and develop mitigation strategies. Reporting: Ability to contribute towards creating reports for different audiences for IT and non-IT stakeholders (senior management, executive leadership, system owners, and relevant stakeholders) to facilitate decision-making and drive continuous improvement efforts. Preferred Qualifications: Experience with conducting IT/Cybersecurity audits, risk assessments, privacy assessments.Familiarity with CMMI, FAIR, NIST CSF, ISO-27001, CSC 18, and Privacy regulations.Experience with providing remediation recommendations for issues/findings.Experience with GRC tools (such as Archer, ServiceNow, etc.) and project management tools (Jira).Ability to lead walkthroughs and assessments with minimal oversight.Highly effective communication skills for management and sr. leadership   location: Urbandale, Iowa job type: Contract salary: $59 - 69 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Assessments: Perform Risk Assessments to ensure proper design and associated risks (inherent and residual) for systems, environments, and domains analyzed. Ability or understanding to gather information to determine threat event frequencies, loss event frequencies, susceptibility, and impact. Testing: Ability to test the design and operating effectiveness of quarterly/re-occurring IT controls that support our regulatory assessment programs (SOX, NYDFS, etc.). Ability to determine proper design of processes and ineffective processes and key elements of an effective process design. Understanding of key control points and able to perform walkthroughs and/or review of evidence to determine operating effectiveness. Risk Identification and Mitigation: Collaborate with cross-functional teams to identify emerging risks, assess their potential impact on the organization, and develop mitigation strategies. Reporting: Ability to contribute towards creating reports for different audiences for IT and non-IT stakeholders (senior management, executive leadership, system owners, and relevant stakeholders) to facilitate decision-making and drive continuous improvement efforts.   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Compliance (5 years of experience is required)Risk Management (5 years of experience is required)Risk AssessmentsSOXNISTISO-27001 Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). Applications accepted on ongoing basis until filled.