call center representative salaries in boston, massachusetts

Do you have a positive attitude and love assisting people with their needs? Our Customer Service Representatives, are on the front lines, answering the call from citizens to get them access to the information and assistance they need. We are one of the largest citizen engagement center providers supporting a variety of health and human service programs. If this is you apply today!  This is a short temporary assignment from 08/07/2023- 12/31/23 Equipment provided !! MUST live in the EST time zone!!salary: $16.89 - $17.89 per hourshift: Firstwork hours: 8 AM - 4:30 PMeducation: High` SchoolResponsibilities• Function as the front-line contact for all members by responding to a high-volume of incoming calls from members and prospective members. • Respond accurately to provider calls related to PT-1 status, transportation guidelines, member eligibility and managed care status, prior authorization, and pharmacy guidelines and procedures • Provide members with all current MCO options available to promote member choice within the assigned network or managed care providers • Communicates with supervisor regarding any potential needs or concerns. Assists in educating and instructing members on routine policy matters • Investigates all third party resources and complies with systems and administrative requirements.  • Performs, accurately, all data entry functions to reflect member or provider activity-/transactions. • Facilitates the resolution of non-clerical issues • Conducts all interactions with members and providers in professional manner. • Performs other duties as may be assigned by management. SkillsHigh Volume (1 year of experience is required)Basic Computer Skills (1 year of experience is required)Empathy (1 year of experience is required)Call Center (1 year of experience is required)Communication (1 year of experience is required)QualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

I am hiring for a direct-hire Account Representative for a bank in Framingham, MA! This is a quick interview process (only 1 interview with the client and then they will determine if they'd like to bring you onboard.) Looking for someone to start early-mid June depending on when the screening results come back. You will be required to pass a background and credit screening for this position. They cannot hire anyone with a background or low credit. There is potential for a hybrid schedule after about 6 months into the role. This decision is up to management and will likely be based on performance. The Account Rep I is responsible for building primary relationships with customers by providing world-class service via email, Digital Banking and telephone systems. The role includes performing account services and providing solutions to customers’ inquiries. If interested please apply through here or email me directly at megan.hughes@randstadusa.com.   salary: $39,500 - $45,500 per yearshift: Firstwork hours: 8:15 AM - 4:45 PMeducation: High` SchoolResponsibilities Provides a complete range of customer services including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts on line Provides customers support through telephone and secure message channel including resolving issues to retail and electronic banking activities Discovers customer needs through conversations, questions and review of their accounts, and promotes and cross-sells Bank products and services based on their needs Maintains knowledge of retail banking policies and procedures. Attends seminars regarding banking industry activities Executes outgoing communication efforts for the bank via telephone, email, and/or regular mail SkillsCustomer Service (2 years of experience is required)QualificationsYears of experience: 0 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: The incumbent will work with-in a technical team that manages software vendor relationships, and manages/participates in the development, implementation, support, testing, and integration of basic research, clinical research, and research administration systems.   location: Boston, Massachusetts job type: Contract salary: $50 - 60 per hour work hours: 8am to 4pm education: Bachelors   responsibilities: Participates in and may lead the development, implementation, support, and integration of basic research, clinical research and research administration systemsWorks as Product Manager to ensure continued oversight of development and infrastructure activities necessary for the implementation of the Research Informatics for Operations systems.Works with the Customer Experience Services (CES) managers to ensure proper support activities for RIO systems.Works closely with other RIO Product Managers and with Engineering Product Managers to ensure that all hardware of such systems are in proper working order and support the latest versions of operating and server software. Facilitates hardware acquisitions with server, database, and web server teams.   qualifications: Experience level: ExperiencedEducation: Bachelors (required)  skills: Technical SupportMechanical EngineeringTechnical Support Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.