call center representative salaries in boston, massachusetts

Make a Real Impact as a Patient Services Specialist! Are you passionate about helping others and skilled with technology? Partners HealthCare System, Inc. is looking for a dedicated Patient Services Specialist to join our IS Support Services team! In this highly visible, front-line role, you will ensure patients and their authorized family members have a positive, seamless experience using our online tools. What You Will Do: Act as the first point of contact for patient inquiries regarding enrollment, logins, product features, and technical problems. Provide professional and efficient support through various communication methods, including telephone, email, and instant messaging. Answer calls and process user-generated self-service tickets using ITIL best practices. Maintain strict patient confidentiality at all times by observing HIPAA guidelines. Collaborate with coworkers to effectively resolve issues that impact hospital operations and participate in service desk improvement projects. What We Are Looking For: A high school diploma and experience with computers, web browser software, and the Internet. Excellent customer service, interpersonal, and analytical problem-solving skills with a high degree of patience. The ability to multitask, prioritize work requirements, and adapt flexibly in day-to-day activities. Knowledge of desktop hardware, operating systems, browsers, and mobile devices like smartphones and tablets. Prior healthcare experience or previous experience in a phone-based customer/patient services role is strongly preferred. Work Environment: This is an office-based position. You will sit at a desk on a computer answering phone calls and documenting for an 8-hour shift, with a 30-minute unpaid lunch break. Apply today to help us deliver exceptional technical support and patient care!salary: $19 - $19.5 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilitiesUnder general direction of the Patient Gateway Supervisor, the Patient Services Specialist is responsible for responding to inquiries from patients and authorized family members using Partners HealthCare online tools. This important and highly visible role is a “front-line” position handling patient inquiries regarding enrollment, logging in, product features and technical problems. The Patient Services Specialist may be asked to perform other tasks as needed. Principal Duties and Responsibilities Contributes to a positive experience for patients and families through professional, efficient andeffective telephone and online interactions. Respects patient confidentiality at all times, observing HIPAA guidelines. Answers and records calls using ITIL best practices. Processes user-generated self-service tickets using ITIL best practices. Resolves issues utilizing available resources and documentation. Utilizes various communication methods including telephone, email and instant messaging. Prioritizes work based upon guidance provided by Patient Gateway Supervisor. Escalates issues that cannot be resolved in a timely manner. SkillsCall CenterCall Center SupportActive ListeningTelephone EtiquettePatient Supportpatient accessBasic Software SkillsTyping SkillsFollow-upAdapting to ChangeQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Randstad is partnering with a well established Food & Beverage company to find a dynamic Customer Service Representative. As a staple in the Northeast for decades, this company provides high-quality products to restaurants and retail stores nationwide. This high-volume role, you will act as the vital liaison between the company and its diverse customer base. We are looking for a professional who brings a high level of integrity to every interaction, ensuring our clients receive the exceptional service they’ve come to expect. The ideal candidate thrives in a fast-paced environment and possesses the ability to work effectively under moderate supervision. If you are a team player who is passionate about quality and enjoys a culture of mutual support, we want to meet you.  Drug screening & background check required. salary: $24 - $25 per hourshift: Firstwork hours: 7 AM - 3:30 PMeducation: High SchoolResponsibilitiesGeneral Operations & Product Knowledge Maintains a comprehensive understanding of the organization’s product catalog and service offerings. Supports internal quality standards and adheres to broad industry regulatory requirements. Promotes general safety protocols and participates in routine workplace safety initiatives. Operates equipment and tools according to standard guidelines while reporting any departmental incidents. Adheres to standardized cleanliness and operational best practices. Customer Relations & Communication Manages high-volume inquiries via multiple channels to ensure a satisfactory user experience. Develops and maintains professional relationships through regular outreach and engagement. Communicates regularly with internal teams and field staff to align on organizational goals. Addresses and escalates complex issues as necessary to ensure final resolution. Focuses on maintaining high levels of client satisfaction and long-term retention. Workflow & Logistics Facilitates the timely processing of requests, documentation, and financial records. Coordinates the movement of goods and handles expedited requests with efficiency. Monitors inventory levels and provides updates regarding availability to relevant parties. Identifies and resolves discrepancies in the fulfillment process to minimize service interruptions. SkillsCustomer Service (2 years of experience is required)Microsoft Office (1 year of experience is preferred)Email CorrespondenceClient ServiceCustomer Relationship ManagementCommunicationPowerBI (1 year of experience is preferred)QualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Are you ready to be the digital backbone of a thriving financial institution? We're seeking a dynamic, customer-focused professional to join our team, where you won't just process transactions—you'll be the expert who opens new financial doors, navigates the future of electronic banking, and ensures operational excellence. If you're passionate about leveraging technology to deliver unparalleled service and eager to take on a role that blends sales acumen with specialized digital analysis, this is the role for you. This role allows overtime and requires a half-day rotating Saturday shift (from home). The expectation is to be fully in office during training, but there is the opportunity for a hybrid schedule of 3 days in office / 2 days remote. If you are seeking a long term hybrid opportunity with growth and earning potential, leveraging your background in financial services, do not hesitate to apply. Qualifications: -Excellent customer service experience and communication skills -Problem solving, independent worker -1-2+ years in financial services, banking, or related -Tech savvy and ability to learn new programs -Proven ability to work in a fast-paced environment -Bachelor's Preferred -Additional Screenings: Background & Credit Check salary: $50,000 - $56,000 per yearshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilities-Assisting in answering customer questions -Explaining and cross-selling various products and services (promotes products based on discovered customer needs). -Providing support via telephone and secure message (resolving issues and answering questions). -Gathering and processing customer information. -Assisting and training branch personnel on electronic banking procedures. -Potentially accepting mortgage loan applications (as a licensed originator). -Obtaining and analyzing daily reports related to online banking activity, including fraudulent activity and service metrics. -Maintaining knowledge of retail banking policies and procedures. -Executing outgoing communication efforts (telephone, email, mail). -Working with vendors and outside service providers to maintain operational standards.SkillsClient ServiceFinancial Servicesonline banking (2 years of experience is required)Telephone Etiquette (2 years of experience is required)Banking Operations (2 years of experience is required)CommunicationQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.