Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Customer Service Call Center Representative to join their team in East Providence. As a Customer Service Call Center Representative you will be working on the Consumer Banking team selling banking products, explaining rates and product benefits to enhance the customers account. salary: $18 - $19 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: BachelorsResponsibilitiesAs a Customer Service Call Center Representative Job Duties Include: Answer incoming customer calls, greeting customers while displaying an upbeat helpful demeanor. Verifies customer identity while comparing information to data stored in the system in order to ensure confidentiality & legal compliance. Researches customer issues, exploring transaction history, performing searches,( dollar amounts, dates), gathering additional information from bank documentation to identify the source of the problem for resolution. Solves problems - including taking action on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection to address customer issues. Skills: 2+ years working in a Banking or Call Center Environment. Detailed problem solver with a professional demeanor. Ability to cross sell & suggest/sell Banking products as needed. Excellent communication and Computer Skills. SkillsCall CenterCall Center SupportConsumer BankingCustomer Service Call CenterBanking OperationsBanking RelationshipsCustomer ServiceProblem SolvingActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityCustomer RelationsCustomer supportMS OfficeQuality AssuranceVerification of InformationConflict ResolutionResearchData EntryQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.