call center representative salaries in new york, new york

A manufacturing company of kitchen accessories in Port Washington, NY is seeking an upbeat and "passionately communicative" Call Center Representative who is genuinely excited to help people. In this role, you will act as a primary liaison, providing product information and resolving emerging problems with patience and empathy. The goal is to ensure each customer receives a first-class service experience while maintaining high levels of customer happiness.salary: $20 - $23 per hourshift: Firstwork hours: 9 AM - 6 PMeducation: High SchoolResponsibilities Omnichannel Support: Provide outstanding support by accurately responding to inbound calls, emails, and chats regarding products, services, and replacement parts Issue Resolution: Determine root causes of issues, develop resolution action plans, and interact with other departments to drive positive experiences Technical Assistance: Provide technical support and utilize internal resources to find solutions for customers Claims & Warranty: Review warranty policy terms to determine coverage and assess the validity of complaints regarding product failures or incorrect shipments Returns Management: Prepare shipping for returned goods and assist in the returns and replacements process as needed Reputation Management: Review product ratings and reviews on Kraus.com and partner sites to manage and resolve customer concerns Continuous Improvement: Communicate grievances and constructive criticism to the Customer Support Manager to help improve service Skills Call Center SupportCall CenterFollow-upActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityCRMTyping SkillsAdapting to ChangeBasic Software SkillsBasic Computer SkillsCustomer supportTechnical SupportData Entry Qualifications Years of experience: 1 yearExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.

job summary: A natural problem-solver who thrives on helping customers and empowering teams? We are looking for a dynamic Customer Support Lead to take the helm of our frontline support operations. In this role, you won't just be putting out fires-you will be the ultimate champion for the customer experience, while simultaneously mentoring our Tier 1 support team to be the best in the business. You will partner closely with our customer to streamline processes, and ensure our daily operations run like a well-oiled machine    location: Telecommute job type: Solutions salary: $22 - 28 per hour work hours: 5am to 2pm education: No Degree Required   responsibilities: Job Duties - Triage & Prioritize: Review and triage the overnight or early-morning queue of incoming customer issues and enquiries, setting the priority list for the Tier 1 team. Metric Check: Pull the morning customer metrics to see where the team stands and identify any immediate bottlenecks that need attention. Team Huddle: Touch base with the Tier 1 Customer Support team, addressing any immediate training needs, policy updates, or operational shifts from customer Job Requirements - ■ Resolve customer issues and closing out cases ■ Document and report on customer care issues ■ Monitor key customer metrics and report on a daily basis ■ Communicate with internal and external stakeholders on day to day issues ■ Provide end of day reporting on daily operations and ongoing issues ■ Identify persisting operational issues and escalate appropriately as directed by customer ■ Comply with customer care policies ■ Generate weekly surveys and collect customer feedback Desired Skills & Experience - Elite Communication: Flawless written and verbal communication skills, with the ability to adjust tone when speaking to frustrated customers, new trainees, or external stakeholders. High Emotional Intelligence: The ability to remain calm under pressure, de-escalate conflicts, and deliver constructive performance feedback with empathy and professionalism. Extreme Ownership: A self-starter mentality with the ability to identify a persisting problem, take initiative, and escalate it with a proposed solution rather than just complaining about it. Adaptability: A flexible mindset, willing to roll up your sleeves to handle both high-level strategy (partner catalogs) and granular tasks (office admin) as the business requires. #LI-HW1   qualifications: Data Analysis & Reporting: Ability to monitor daily metrics, analyze trends, and compile clear, concise end-of-day reports. Survey & Feedback Generation: Experience deploying customer satisfaction (CSAT) surveys and extracting actionable insights. Stakeholder Communication: Exceptional written and verbal communication skills to liaise between customers, external partners, and internal leadership. Team Communication: Exceptional written and verbal communication skills to deliver concise instructions Team Coaching & Mentorship: Ability to train, onboard, and continuously develop Tier 1 support staff. Performance Management: Experience tracking agent performance, delivering constructive feedback Delegation & Triage: Skill in prioritizing workflows and effectively assigning tasks or tickets to the right team members. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are a leading global medical technology company looking for a detail-oriented International Customer Service & Logistics Coordinator to join our team. If you thrive in a structured environment, love cross-functional teamwork, and have a passion for compliance and customer satisfaction, we want to hear from you!What You'll Do Order & PO Management: Process intercompany orders (EDI/Manual), manage PO confirmations, release order blocks, and handle order maintenance. Global Logistics & Compliance: Prepare export documentation (invoices, AWB, COC), coordinate international shipments, and ensure strict adherence to export and IATA dangerous goods regulations. Customer & Team Relations: Act as the single point of contact for international partners. Manage returns, credits, and rebills fairly and effectively. Proactive Problem Solving: Collaborate with Supply Planning to secure inventory and develop initiatives to improve the customer experience based on survey feedback. Who You Are Experienced: 2+ years of experience in customer service, logistics, or export coordination. Detail-Oriented: Skilled at managing routine, manual tasks with high accuracy. Reliable Team Player: Excellent time management skills and a proven track record of building positive internal relationships. salary: $18.55 - $23.55 per hourshift: Firstwork hours: 8 AM - 5 PMeducation: High SchoolResponsibilities Order entry- Processes Intercompany orders for EDI or Manual orders  PO Confirmation  Order Maintenance for Business Rules – dating or splitting the lines  Release Order Blocks  Processes Customer returns – credits and rebills  Prepares and distributes Export documents- invoices, AWB, COC etc..  Ensues adherence to export regulations and guidelines  Provides back up to fellow team members  Performs other duties as needed  Single point of contact for intercompany shipments  Provides proactive, accurate communicationsSkillsRepresentativeActive ListeningQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.