job summary: Position Summary: The Manager of Infrastructure will primarily be responsible for the installation, administration and ongoing support of production and multiple development network environments, including PC and Server configuration, deployment automation, troubleshooting. This position will also be responsible for direct reports on the infrastructure team. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provisioning, configuring, and maintaining infrastructure hardware, appliances, applications, and services in accordance with best practices, standards, and requirementsManage and direct infrastructure team to configure and maintain infrastructure hardware, appliances, application, and services in accordance with best practices, standards, and requirementsDevelopment and testing of deployment automation for infrastructure in the cloud and in the data centerCreating and maintaining operational documents (e.g. installation and configuration procedures)Applying patches and upgrades on a regular basis per patch management policies and proceduresManaging and administering Windows and Linux operating systems and environments (Active Directory, LDAP, etc.)Assisting in the design, implementation and monitoring of data protection controls in compliance with policies, best practices, and standardsInvestigating and troubleshooting issues Solving problems as well as identifying issues in advance, and proposing solutionsProviding on-call support services during deployments and after hoursMaintaining a knowledge base of new and existing technologiesIdentifying and communicating enterprise infrastructure risks and the approaches to mitigating themConduct vendor research and demos in support of tactical and strategic initiativesResponsible for managing relationships with vendor representatives, especially regarding project execution and quality of servicePlanning and coordinating infrastructure projects spanning across technologies and business unitsPrioritizing and gaining approval for infrastructure projectsCross-training and mentoring colleagues in infrastructure methodologies and best practicesOwning and maturing the infrastructure and systems engineering practices through definition and refinement of processes and standardsOther duties as assigned Qualifications: Demonstrated experience designing, implementing, and/or supporting modern cloud computing architectures, such as Infrastructure as a Service, Platform as a Service, and Software as a Service in Azure, AWS, Google, etc. Experience with infrastructure automation, infrastructure-as-code, and devops workflows, including tools such as Terraform and AnsiblePlans and prioritizes work with minimal supervision, self-starterCommitment to service excellence and client focusKeen attention to detail and strong organization skillsExcellent verbal and written communication skillsStrong problem solving and analytical skills, critical thinkerShows initiative and adapts well to changeTeam player with the ability to collaborate across teams and with people of varying backgroundsProven success managing infrastructure projects from start to finishExperience working within compliance frameworks such as SOC 2 Type 2 or HITRUST, or other standard cybersecurity frameworksDemonstrated working knowledge of IT infrastructure concepts, current thinking, and industry trendsExpertise with secure networking design, configuration, and troubleshooting (e.g. certificate management, firewall/router/access point configuration, network topography, access controls, logs and monitoring, etc.) Education/Experience: Bachelor's degree in computer science or related fields, or equivalent experience8+ years in IT infrastructure experience with at least 5 years of experience operating in a Windows Server, VMWare/Hyper-V, Linux and Active Directory environmentApplicable industry standard certification preferred but not required Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical environment requires most employees to work sitting at a desk, using computer and phone equipmentIndividuals may be requested to work extra hours and weekends for special projects and events Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in this office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Communicate verbally Hear to answer phones, interact with othersWalk occasionally around the office to perform job dutiesSit at desk to perform dutiesUse fingers to manipulate keyboard and telephoneClose vision and ability to adjust focus to read and work on computer location: MILWAUKEE, Wisconsin job type: Permanent salary: $95,000 - 142,500 per year work hours: 8am to 5pm education: Bachelors responsibilities: Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provisioning, configuring, and maintaining infrastructure hardware, appliances, applications, and services in accordance with best practices, standards, and requirementsManage and direct infrastructure team to configure and maintain infrastructure hardware, appliances, application, and services in accordance with best practices, standards, and requirementsDevelopment and testing of deployment automation for infrastructure in the cloud and in the data centerCreating and maintaining operational documents (e.g. installation and configuration procedures)Applying patches and upgrades on a regular basis per patch management policies and proceduresManaging and administering Windows and Linux operating systems and environments (Active Directory, LDAP, etc.)Assisting in the design, implementation and monitoring of data protection controls in compliance with policies, best practices, and standardsInvestigating and troubleshooting issues Solving problems as well as identifying issues in advance, and proposing solutionsProviding on-call support services during deployments and after hoursMaintaining a knowledge base of new and existing technologiesIdentifying and communicating enterprise infrastructure risks and the approaches to mitigating themConduct vendor research and demos in support of tactical and strategic initiativesResponsible for managing relationships with vendor representatives, especially regarding project execution and quality of servicePlanning and coordinating infrastructure projects spanning across technologies and business unitsPrioritizing and gaining approval for infrastructure projectsCross-training and mentoring colleagues in infrastructure methodologies and best practicesOwning and maturing the infrastructure and systems engineering practices through definition and refinement of processes and standardsOther duties as assigned qualifications: Experience level: ExperiencedMinimum 8 years of experienceEducation: Bachelors skills: Manager Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. 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