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- job summary: The Service Delivery Manager (SDM) is responsible for the service delivery for the assigned customer account(s). Responsibilities include delivery excellence using an ITIL framework and industry best practices, client management and relationship, project and program management, headcount forecast and budgeting, vendor management, proposal review, cost modeling, talent management, talent acquisition along with planning, assigning and directingjob summary: The Service Delivery Manager (SDM) is responsible for the service delivery for the assigned customer account(s). Responsibilities include delivery excellence using an ITIL framework and industry best practices, client management and relationship, project and program management, headcount forecast and budgeting, vendor management, proposal review, cost modeling, talent management, talent acquisition along with planning, assigning and directing
