telemarketing representative

MUST HAVE BACHELORS DEGREE As a Representative, you’ll provide extraordinary care to our members, partners, plan sponsors, and investment professionals. You will understand high-level product/plan and regulatory requirements to analyze and resolve general account concerns, plan fees or plan inquiry questions will be key to success. Additionally, you’ll effectively interpret and articulate marketing strategies when communicating with customers. MUST HAVE BACHELORS DEGREEsalary: $18.99 - $19 per hourshift: Firstwork hours: 8 AM - 9 PMeducation: BachelorsResponsibilities MUST HAVE BACHELORS DEGREE Handle incoming calls from investment professionals, plan sponsors, and members by providing account support. Learn and understand the different product suites, including current line-up and products no longer sold that still require servicing.  Interpreting and applying all changes and enhancements to new and old products, based on the daily change communications. Identifies the question(s) behind the question to proactively offer consultative expertise and uncover the unstated need.  Maintains a record of the conversations with members. Review and use member regards to support their needs and use that information to build a stronger relationship.   Working on 3-4 monitors and moving in and out of 10-12 systems. The essential functions of this role include:working weekendsSkillsCall Center SupportBasic Software SkillsBasic Computer SkillsFinancial AnalysisFinancial ReportingInterpersonal SensitivityAdapting to ChangeTyping SkillsEHR/EpicIndustry RepresentativeCertified Financial Service AuditorEMRFinancial StatementsPatient SupportForecastingHyperionCustomer ServiceClient ServiceFollow-upActive ListeningFinancial Reporting - SECFinancial Systems AnalysisChartered Financial AnalystFinancial Reporting - ExternalFinancial Reporting - InternalPeopleSoft FinancialCertified Financial AnalystCertified Financial PlannerFinancial EdgeFinancial PlanningFinancial RestatementFinancial ServicesTelephone EtiquetteCustomer RelationsCustomer supportHealthcare Financial Management Association (HFMA)Patient Financial ServicesPersonal Financial PlanningEmpathyExternal Financial Statement PreparationCUSTOMER ORDERS/SALESERPCRMFinancial AuditInternational Financial ReportingCustomer Relationship ManagementTime and Accuracy Improvement of FinancialQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are  hiring a Call Center Customer Service Representative to join their Phoenix Team.  This will be a Midshift position with a set start time of 12:30pm - 9:00pm and 1 day on the weekend. As a Call Center Customer Service Representative you will act as advocate on behalf of the applicant/customer to ensure a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. You will be responsible for explaining and offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.  If Customer Service is your passion and you enjoy upselling this may be the role for you!  salary: $18 - $20 per hourshift: Secondwork hours: 12:30 PM - 9 PMeducation: BachelorsResponsibilitiesAs a Call Center Customer Service Representative, Job Duties Include: Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted. Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record. Ensure daily work/follow-up is completed according to policies and procedures and adhere to applicable state and federal requirements. Adhere to all Call Quality and Operational standards and expectations Skills: 2+ years experience providing world class customer service in Retail Banking. Ability to organize as well as the capability to manage multiple tasks simultaneously. Ability to learn and obtain new knowledge and new concepts quickly while navigating difficult situations.   Apply Today!The essential functions of this role include:working weekendsSkillsConsumer LendingConsumer Lending ServiceRetail BankingConsumer BankingCall Center SupportCustomer ServiceCommercial LendingClient ServiceDocumentation of OperationsCustomer SatisfactionProblem SolvingQuality AssuranceFollow-upActive ListeningTelephone EtiquetteInterpersonal SensitivityWritten CommunicationVerbal CommunicationCall Center Customer Service QualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are  hiring a Call Center Customer Service Representative to join their Cincinnati Team.  This will be a Midshift position with a set start time between 11:30am - 3:30pm working a full 8 hour shift and 1 day on the weekend.  As a Call Center Customer Service Representative you will act as advocate on behalf of the applicant/customer to ensure a high level of customer service is delivered within the Consumer Unsecured Merchant Financing team. You will be responsible for explaining and offering appropriate service/support solutions and recognizing opportunities to increase customer satisfaction and enhance the customer and partner relationship.  If Customer Service is your passion and you enjoy upselling this may be the role for you!  salary: $18 - $20 per hourshift: Firstwork hours: 11 AM - 7 PMeducation: BachelorsResponsibilitiesAs a Call Center Customer Service Representative, Job Duties Include: Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted. Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers’ expressions of dissatisfaction in our system of record. Ensure daily work/follow-up is completed according to policies and procedures and adhere to applicable state and federal requirements. Adhere to all Call Quality and Operational standards and expectations Skills: 2+ years experience providing world class customer service in Retail Banking. Ability to organize as well as the capability to manage multiple tasks simultaneously. Ability to learn and obtain new knowledge and new concepts quickly while navigating difficult situations.   Apply Today!The essential functions of this role include:working weekendsSkillsConsumer Lending ServiceConsumer LendingRetail BankingConsumer BankingCall Center SupportCustomer ServiceCommercial LendingClient ServiceDocumentation of OperationsCustomer SatisfactionProblem SolvingQuality AssuranceActive ListeningTelephone EtiquetteEmpathyInterpersonal SensitivityFollow-upQualificationsYears of experience: 2 yearsExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.