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Looking to get your foot in the door and start your career? Our client, a major financial services company, is looking for Inbound Customer Service Representatives to join their team in Irving.  You must have customer service/call center experience. Working hours are Monday through Friday between 7am-11pm, and possible Saturday hours.   salary: $16 - $17.5 per hourshift: Firstwork hours: 7 AM - 11 PMeducation: High` SchoolResponsibilities Interfaces with customers to resolve related customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Maintains and creates logs, reports, records and files. Investigates, analyzes, coordinates and tracks complex customer issues and problems. Makes proactive efforts to determine accounts requiring close attention, identifies problems and works through to resolution. May interface with other call center customer service representatives to answer questions on process or specialized situations. Please do not call the branch or office about your application. As resumes are reviewed, if you meet the qualifications you will be contacted by the designated recruiter.The essential functions of this role include:working weekendsSkillsCall Center SupportBasic Computer SkillsCustomer ServiceTyping SkillsAdapting to ChangeQualificationsYears of experience: 2 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Are you seeking an opportunity to join a nationally recognized Property & Casualty (P&C) Insurance organization? What about an organization recognized by Forbes as One of America's Top Employers and Business Insurance as A Best Place to Work?   Randstad is seeking service-oriented professionals to join our insurance industry client, headquartered in Worcester, MA. This position is a permanent placement (direct hire) in a full time remote capacity with our client and is ideal for those interested in joining a highly collaborative environment that truly fosters employee growth!  Responsibilities: Review incoming written correspondence, request additional details when needed and draft written communications in response to service requests received from customersProcess policy change and policy issuance transactions online, received through various channels within specified guidelines; makes policy payment plan changes as necessary with minimal assistance Responsible to follow through on all billing adjustments and changes to achieve customer (agent or insured) satisfaction.The work schedule will vary. However, you can expect to work a shift between the below hours of operation (in Eastern Time). You will work 7.75 hour shifts, 5 days a week. Hours are Monday through Friday, with working a rotating Saturday.8:00 am through 9:30 pmMust possess a Property & Casualty License or PL License Skills: Active ListeningInsuranceAdapting to ChangeLicensingpersonal lines licenseCall Center SupportCustomer ServiceSales SupportProperty and Casualty License (2 years of experience is preferred) Qualifications: Years of experience: 2 yearsExperience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.EOEDisclaime For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major HVAC company is looking for customer service representatives to join the Customer Care team. The Account Manager will take inbound and make outbound calls for a variety of customer and partner related issues. The ideal candidate will be: able to thrive in a fast pace environment  detail oriented excellent communications skills  Computer literate  comfortable working within excel and Microsoft office suite  salary: $20 - $22 per hourshift: Firstwork hours: 8 AM - 4 PMeducation: AssociateResponsibilities Answer phone calls  Customer Support  Data collection Data entry  Quoting  Dispatching SkillsHVAC (2 years of experience is required)SAP (2 years of experience is required)Call Center (2 years of experience is required)MS Office (2 years of experience is required)Customer Support (2 years of experience is required)QualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.