We are looking for people that enjoy helping others and would like to be part of a growing organization. If this sounds like you APPLY TODAY!! The Customer Support Representative is the front line support to members, member advocates and providers. You will provide superior customer service to all incoming callers while assisting with their inquiries and requests. Calls include but are not limited to eligibility verification, authorizations status, PCP changes, appeals and grievances. Schedule: The Patient Service Center Business Hours are: Monday - Friday - 7am to 9pm Saturday - 7:45am to 6pm Sunday - 9:30am to 6pm MUST have open availability to work designated schedule Location: On-site, office located in Anaheim, CA ** MUST be fully vaccinated (including booster) **salary: $22.5 - $23 per hourshift: Firstwork hours: 7 AM - 9 PMeducation: High` SchoolResponsibilities Resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional and timely manner Assist callers in connecting with other internal departments or external parties such as partner PCP offices, health plans, pharmacies, etc. Educate callers on the use of the member and provider web portal Properly identify member’s health plan assignment for appropriate re-directing when necessary Collect, verify and update member demographic information in systems Make outbound calls for follow up purposes when needed What you'll have: High School Diploma 2+ years of experience in a call center environment 1+ year in a medical or healthcare environment/fast paced medical office Polished, professional, and empathetic MUST be flexible with work hours The essential functions of this role include:working in a smoke free environmentworking weekendsSkillsClient ServiceTyping SkillsCall Center SupportMedical TerminologyCustomer Serviceflexibilitycomputer skillsCall CenterSpanishTelephone EtiquetteScheduling AppointmentsMulti-taskingReceptionist DutiesQualificationsYears of experience: 1 yearExperience level: Entry LevelRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance. We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.