job summary: REQUISITION DETAILS: Alexandria Real Estate Equities, Inc. (NYSE:ARE) is an urban office REIT uniquely focused on world-class collaborative science and technology campuses in AAA innovation cluster locations. Alexandria pioneered this niche in 1994 and has since established a dominant market presence in key locations, including Greater Boston, San Francisco, New York City, San Diego, Seattle, Maryland, and Research Triangle Park. Alexandria is known for its high-quality and diverse tenant base. Alexandria has a longstanding and proven track record of developing Class A assets clustered in urban science and technology campuses that provide its innovative tenants with highly dynamic and collaborative environments that enhance their ability to successfully recruit and retain world-class talent and inspire productivity, efficiency, creativity, and success. For additional information on Alexandria, please visit www.are.com. We are seeking a Business Technology Support professional. The incumbent will be a highly skilled individual who is highly organized and self-motivated, and the ability to deliver exceptional customer service skills. The Company is an equal opportunity employer. We are pleased to consider all qualified applicants without regard to race, color, sex (including sexual or gender identity), religion, national origin, ancestry, sexual orientation, age, marital or veteran status, genetic information, physical or mental disability, or medical condition. Essential Duties and Responsibilities: Perform troubleshooting and identification of applicable problems relating to PC's, applications, and basic network communicationsEngage throughout the lifecycle of a ticket; including research and communication of status to usersProvide administrative support for business applications to end usersWork with additional Helpdesk staff to manage ticket assignments and issue resolutionDemonstrate superior service to our end user community by proactively communicating and ensuring that desired customer outcomes are achievedWork with Systems Engineers, Information Security and Business Analysts to resolve/escalate problemsSupport building technology including, but not limited to network architecture, VoIP phones, AV offerings, BMS applications, and server architectureEngage in project-based assignments with system engineers on an as needed basisResearch various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple proceduresMonitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiriesProvide basic administration of accounts and passwordsMobile device management using centralized control applications (iOS and Android)Departmental purchasing to include order creation, receiving and inventory control of equipment/suppliesProvide training for local staff on audio/visual technologiesParticipate with on-call rotation and occasional evening hyper careContribute to our Knowledge database by creating Knowledge articlesOther duties as assignedTravel to remote offices within the region as needed Qualifications and Experience: Bachelor's Degree in IT or similar field preferred, but not requiredMicrosoft Certified Professional certification (or higher) is a plus but not requiredMinimum 2+ years of experience in a Help Desk/Service Desk, or similar roleAbility to multi-taskHighly organized and self-motivatedPassion for teamwork and problem solvingBe familiar with and capable of supporting and troubleshooting common business technologies, particularly Microsoft products (including Office365)Familiarity with remote access technologies (Citrix, VPN)Deliver excellent customer service onsite and via the telephone/remote applicationsEffectively manage time and resourcesMust be well spoken, organized, detailed-orientated, dependable and flexible location: Cambridge, Massachusetts job type: Permanent salary: $70,000 - 80,000 per year work hours: 8am to 4pm education: Bachelors responsibilities: Responsibilities: Perform troubleshooting and identification of applicable problems relating to PC's, applications, and basic network communicationsEngage throughout the lifecycle of a ticket; including research and communication of status to usersProvide administrative support for business applications to end usersWork with additional Helpdesk staff to manage ticket assignments and issue resolutionDemonstrate superior service to our end user community by proactively communicating and ensuring that desired customer outcomes are achievedWork with Systems Engineers, Information Security and Business Analysts to resolve/escalate problemsSupport building technology including, but not limited to network architecture, VoIP phones, AV offerings, BMS applications, and server architectureEngage in project-based assignments with system engineers on an as needed basisResearch various problems to provide appropriate responses to end users, be able to do basic troubleshooting and assist users through simple proceduresMonitor Helpdesk queue (voicemail, e-mail and ticketing system) for support inquiriesProvide basic administration of accounts and passwordsMobile device management using centralized control applications (iOS and Android)Departmental purchasing to include order creation, receiving and inventory control of equipment/suppliesProvide training for local staff on audio/visual technologiesParticipate with on-call rotation and occasional evening hyper careContribute to our Knowledge database by creating Knowledge articlesTravel to remote offices within the region as needed qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: Bachelors skills: Helpdesk (2 years of experience is preferred)Microsoft Certifi*service deskDesktop SupportTechnical AnalystCITRIXVPNoffice365iOSAndroidnetwork architectureVoIP av Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information