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job summary: Job Description: As the service management function matures within the Productivity portfolio, we are looking for a Service Manager to take responsibility for our regulatory retention service. There are a wide range of supporting products included in this service which are a mixture of vendor provided and in-house build products and services. The role will require a service management framework to be implemented from the ground up taking account of reporting, monitoring, operational readiness, data analytics and self-service /automation amongst other areas.The service manager should provide service models for each product individually but also provide overall service management views of the product interaction and how each product contributes to the end-to-end service offering across the collaboration landscape. Having a good perspective on how each product operates independently and conjunction with support products and services will be key to ensure the overall regulatory messaging service provided to our business teams is operating optimally and being used to the best advantage of our employees and business partners.This role will work as part of the wider service management team and will be required to deliver coordinated information to covers the whole service portfolio, providing a complete portfolio view to the Portfolio executive for onward socialisation and key decision making. The Regulatory retention service manager will be responsible for creating solid business relationships as well as working closely with the Product, engineering, and operations teams to ensure all services are subject to continuous improvement and ongoing adjustment to meet changing business needs and requirements.The role will require the creation, management and maintenance of the service run book, knowledge and user facing artifacts, communication and information sharing, incident and problem tracking and strategic responses, line of business relationships, as well as stakeholder management across the service.This role requires a solid leader with an excellent grasp of the service management discipline but also the ability to adjust and refocus processes, frameworks and practices to meet the needs of a large scale, multi-facetted global financial company. Understanding the shared and devolved services model implemented in large scale corporates alongside the regulatory rigor and security focus is key to being successful. Qualifications: 5+ years' experience designing & implementing service transformation in the Financial Services sector.ITIL Service Design, Service Strategy, Service Transformation, Service Management accreditation Skills: solid leadership skillsAbility to define and manage the differences between product and service managementTeam player who can work in collaboration with other teams to deliver a successful resultHappy and comfortable working in a fast paced, changeable environment with varied priorities and directional pivotsFamiliarity with end user facing technologies i.e. M365, SharePoint, Corporate Mobile solutions, Chat/Collaboration technologyExperiencing in delivering high quality service management to a large global organizationAbility to work in an Agile fashion and adjust best practice to fit in to the working environmentA clear and unambiguous communicator, methodical, disciplined, confident & assertive.Experienced in managing (sometimes competing) agendas across Stakeholders, Architecture, Engineering, Operations, Product & Service Management to ensure the original design brief is achieved.Experience of Collaboration & Productivity Suite integration with Mobility (Skype for Business, Office)Data analysis and presentation skills   location: Addison, Texas job type: Contract salary: $57.70 - 67.70 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: The role will require the creation, management and maintenance of the service run book, knowledge and user facing artifacts, communication and information sharing, incident and problem tracking and strategic responses, line of business relationships, as well as stakeholder management across the service.This role requires a strong leader with an excellent grasp of the service management discipline but also the ability to adjust and refocus processes, frameworks and practices to meet the needs of a large scale, multi-facetted global financial company.   qualifications: Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors  skills: Manager Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

job summary: Position Summary: A Delivery Lead, is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program. Key responsibilities include communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end-to-end visibility into the health of the deliverables. This role ensures execution and delivery meets the client's expectations in terms of the functionality, quality, timeline and cost. They facilitate sync points across multiple organizations to enable delivery. A Delivery Lead, is an individual contributor at the program level. Primary Skill Agile tools (Jira) Required Skills: 5-7 years previous experience managing technology projects using SDLC methodologies (Agile and/or Waterfall)Solid organizational and planning skillsSolid leadership skills to lead project team to deliver the technology solution with quality, on-time, and within budgetSolid communication skills to effectively and clearly communicate project status, issues, risks at all levels including key stakeholders and executivesAbility to identify, communicate, and drive critical path activities, dependencies, timelines, and resourcesPrevious experience managing project budget and financials to execute appropriate due diligence and financial management routines to deliver against financial commitmentsAbility to drive Enterprise Project Standards for planning, executing, and controls and meeting project audit requirementsRisk management and ability to identify potential risks and escalate as needed, remove roadblocks to ensure progressAbility to identify all impacted teams, applications, and engage as needed for design, development, testing through to deployment(s)Ability to partner with testing teams to ensure testing timelines and deliverables are metAbility to identify deployment readiness plans and documentation and ensure deployment timelines and event are coordinated with broader planned release activities and externally impacted application teamsProactive in driving team to achieve commitments and resultsDesired SkillsCoordinates and facilitates routines to support delivery -e.g. kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.Facilitates dependency management/risk management/impediment removal for the defined deliverables.Promotes/facilitates communication and collaboration across organizations to support the deliverable completion and timeline.Gathers/facilitates status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks/issues, and schedule.Ensures that execution is aligned with deliverable requirements by working with the sponsor/stakeholders.Ensures deliverables comply with Enterprise Change Management standards.Supports resource planning for delivery/execution.   location: Addison, Texas job type: Contract salary: $57.70 - 67.70 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Ability to drive Enterprise Project Standards for planning, executing, and controls and meeting project audit requirementsRisk management and ability to identify potential risks and escalate as needed, remove roadblocks to ensure progressAbility to identify all impacted teams, applications, and engage as needed for design, development, testing through to deployment(s)   qualifications: Experience level: ExperiencedMinimum 10 years of experienceEducation: Bachelors  skills: Project Management Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Randstad, the largest staffing firm in the world, is hiring Staffing Managers to sell our services and recruit candidates for placement with our clients. Did you catch that? We find opportunities to help people thrive and provide for their families. It is a big job! Our Staffing Managers use their technology, personality, and curiosity along with virtual, social, and verbal communication skills to make things happen.We sell work solutions. What does that mean? We help companies find the best talent for their organizations, impacting their productivity and profitability. We also help people thrive by assisting in finding their way to the right employers. If you want to learn how to have a major impact on the careers of others, then come talk to us. We are investing!What you get to do: Effectively sell and recruit through modern media connectionsIdentify prospects in need of Randstad's workforce services & solutionsBuild strong relationships with hiring managers via phone, text, email, social media, in-personCreate partnerships through various channels of communication with key decision-makersExecute the activities that will gain results (lots of calls, virtual, and on-site client meetings)Listen to diagnose the workforce gaps that are limiting a client's potentialNegotiate pricing to ensure maximum return on quality solutionsEffectively source, recruit, interview, and select candidatesCoach and retain talent via phone, virtually, and in-personMarket talent to make certain they land the right jobUse a combination of tech and touch approaches that require exceptional documentationOffer innovative and creative employment solutionsProvide services that consistently delight our clients and talent What you need to bring: Bachelor's degree and/or 1-3 years of professional sales experienceStrong history of being the best at whatever you have done in the pastTechnically adequate and competentProficiency using Google mail, calendaring and shared drivesAbility to connect with others through phone, video, social media, and in-person meetingsPrior experience working in a team-oriented and fast-paced organizationTrack record of delivering results in a metrics-driven or tech-savvy environmentExperience or quick adaptability utilizing digital tools and google suite applicationsAbility to thrive in a hybrid work model including onsite and remotePassion for results, resilience, self-confidence, and the desire to do an exceptional jobPossess a natural curiosity and relentless determination to make things happen - you like to WIN! What's in it for you: Largest global staffing leaderCompetitive salary + bonusExcellent benefits package - medical, dental, visionGenerous PTO policy earned from day oneEducation and professional developmentRapid career growthRetirement savings and securityEmployee stock purchase planPaid parental leaveShort and long term disabilityEmployee assistance program and health advocacyHealth and dependent care flexible spending accountMetlife auto and home insuranceMetlife legal planReferral reward programExclusive discounts and programs with dozens of nationwide vendors and retailers For certain positions, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversityawards. Ranked as a 2022 DiversityInc Top 50 company, a Human Rights Campaign 2022 Best Places to Work for LGBTQ+ Equality, a Military Friendly company for Veterans, Military Spouses & Suppliers, and a 2022 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contacthrsupport@randstadusa.com.