The Engagement Center's Data Intake Specialist will support the patient journey team by verifying various data sources and transcribing the information into the CEC's customer relationship management system. The Data Intake Specialist role is critical to start the process of helping patients gain access to our products and programs.
If you are customer-obsessed.
- If you are energized by working with colleagues and patients through change.
- If you are motivated by measured outcomes.
Working under the Team Lead, Case Management, the Intake Specialist is responsible for data entry of faxed information such as Start Forms, insurance cards, and other information to help enroll a patient in services.
location: East Hanover, New Jersey
job type: Contract
salary: $33 - 35 per hour
work hours: 8 to 4
education: Bachelors
responsibilities:
- Lead and manage a team of 10-15 Intake Specialists.
- Review source documents such as faxed patient service request forms
- Accurate and timely data entry of source documents (within key performance indicators)
- Postal mail, email, or other source document intake, review and processing
- Held accountable to departmental metrics as designed
- Review source documents for Potential Adverse Event identification and reporting
- Supporting the day-to-day operations, escalations, and performance of highly customer-focused Intake Specialist team across channels such as Web, Chatbot, e-fax etc.
- Monitor performance, attendance, and quality at the team level and lead coaching, training, and support to drive service excellence and KPI achievement.
- Identify trends in associate behaviour and performance to guide coaching, training and commu-nication; assist in identification of process improvements.
- Share and encourage best practices for motivating Intake Specialists, foster a collaborative team environment; foster a culture of innovation.
- Communicate regularly with the team regarding policy changes, improvement opportunities, and policies.
qualifications:
Required:
- Bachelors Degree required
- This job requires you live within 90 miles of the East Hanover site
- 2-3 years of general office experience or equivalent training
- Minimum of 1 year of data entry/computer experience in an office or healthcare related environment
- Network computer system and personal computer proficiency; office copier, scanner, FAX ma-chine, miscellaneous office equipment
- Strong verbal and written communication skills, attention to detail, and interpersonal skills
- Proficient in MS Outlook and basic MS Office tools (Word)
- A quiet dedicated space with internet/WiFi service or the ability to obtain such service where the employee can work without interruption
- Post-secondary education (certificate program, Associate's degree)
- Experience working with Salesforce CRM
- Familiarity with HIPAA regulations and handling Protected Health Information
- Medical office experience and familiarity with medical terminology
- For Patient Support Center (PSC) Roles with a Dedicated Training Period: The individual hired for this role will be required to successfully complete initial training, including passing simulations and become certified to do the role
skills: MS-WORD
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
